Offer summary
Qualifications:
2-4 years in technical support or customer service, Experience in SaaS environment preferred, Bachelor's degree in a related field required, Knowledge of SQL, HTML, CSS plus, Familiarity with help desk platforms like Intercom.
Key responsabilities:
- Provide expert customer support and troubleshooting
- Collaborate with Engineering to resolve defects
- Create and manage test plans in a fast-paced environment
- Document and track software issues and improvements
- Support internal teams on product development projects