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Technical Support Engineer

EXTRA HOLIDAYS - EXTRA PARENTAL LEAVE

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

United Kingdom, Germany

Offer summary

Qualifications:

3+ years of Linux servers experience, 3+ years of network/security systems experience, Firewalls administration/configuration skills, Excellent communication and analytical skills, Proficiency in Perl, Python, BASH is a plus.

Key responsabilities:

Provide technical support to customers
Troubleshoot and resolve issues completely
Be the communication liaison with customers
Support implementation of Tufin products
Document best practices for Tufin solutions

Tufin Computer Hardware & Networking Large https://www.tufin.com/

501 - 1000 Employees

See more Tufin offers

Job description

Your missions

Description

Tufin®, the leader in Network Security Policy Orchestration, allows enterprises to streamline the management of security policies across complex, heterogeneous environments. Serving over 2,000 customers, Tufin’s network security automation enables enterprises to implement changes in minutes with proactive risk analysis and continuous policy compliance.

As a Technical Support Engineer- Tier 2 at Tufin you will:

Provide technical support to worldwide customers and partners using all methods of communication.
Troubleshoot to full resolution of issues within the Tufin suite and OS
Maintain individual ticket queue and responsible for all communication with customer, including being the liaison between customer and internal resources.
Support the implementation and integration of Tufin products within customers’ infrastructure
Help to document best practices in maintaining Tufin solutions
Develop a deep understanding of the customers’ technical environment
Support the EMEA region

Requirements

3+ years implementation/operations experience of Linux servers, virtualization OR 3+ years implementation/operations experience of network/security systems
Previous customer/end user facing experience as a technical lead
Strong understanding of networks, protocols and internet technologies (Routing, NAT, Advanced TCP/IP etc.)
Excellent interpersonal, verbal & written communication, critical thinking & analytical skills
Experience in firewall administration/configuration (Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet, etc.)
Perl, Python, BASH skills are a plus
Loyal, reliable, devoted & conscientious
Highly responsible and accountable

Please submit resumes in English

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