We are the world’s largest university press. We have both a worldwide reach and a personal understanding of local needs, partnering on the ground to adapt publications and resources to meet the individual needs of communities, societies, and countries. We partner with researchers, educators, and technology partners to stay ahead of the changing ways people around the world are accessing and sharing knowledge. With a presence in more than 50 countries and millions of customers around the world, an idea launched at OUP can have a global impact.
More about OUP
Advancing Knowledge and Learning
ABOUT THE ROLE
Responsible for delivery of high quality, timely and accurate maintenance of data across a variety of systems, procedures and datasets, plus manage the creation and maintenance of core Data Record Operations reporting, to ensure the success of global end-to-end processes.
Key Responsibilities include:
- Manage the creation and maintenance of all Data Record Operations reporting and management intelligence materials
- Engage with the Data Record Operations team to identify actions from KPI and SLA reporting, then track the progress/impact of actions against future KPI and SLA measurement
- Assist with the administration of reporting data, processes and system(s) to ensure we provide comprehensive metrics to stakeholders
- Co-ordinate, update and maintain product and/or party data with focus on creating and maintained high quality, timely and accurate data records to support core business processes
- Work across multiple OUP systems, including Oxford Publish, SAP, STAR, Filemaker, Stibo and CoreSource to monitor, create and update data to a high level of quality and pre-set standards
- Engage with data users to ensure timely and accurate supply of required metadata, ensuring that internal standards are adhered to at all times, to support downstream process and business requirements
- Prioritize workload effectively to ensure tasks are completed in a sensible order and that every possible effort is made to adhere to Service Level Agreements (SLAs)
- Recommend and implement procedure changes which encourage efficiencies, simplify our work and improve or standardize overall processes
- Create and maintain accurate group documentation, including instruction manuals and training materials
ABOUT YOU
- Demonstrable experience of creating and updating reports and management intelligence information
- Proven experience working with databases and data and/or qualifications in a related field
- Excellent stakeholder engagement and management skills, demonstrated within a fast-paced environment, with diverse stakeholder groups
- Good organizational skills, an ability to manage time well in a busy environment and work as part of a team
- Highly detail orientated individual with an aptitude for learning complex procedures and systems quickly, then repeating them accurately from memory
- Proactive attitude, with an ability to work unsupervised for the majority of time
- Intermediate IT skills, including Word, Excel, and ideally experience working with a database (such as S4 or SAP)
- Ability to communicate technical information to potentially non-technical audiences
- Excellent document creation skills, including the development of process documentation to high levels of detail and accuracy
- Confidence to challenge or question data accuracy, integrity and quality with stakeholders and ensure we manage data to an exceptionally high level
- Good written and verbal communication skills, with a keen eye for detail
- Understands the impact good/bad data quality can have across systems and processes
BENEFITS
We care about work/life balance at OUP. We offer 15 days of vacation time that rises with service, 10 sick days, plus floating holidays, personal days, company holidays, and a 35-hour working week. We are open to discussing flexibility in respect of working hours and the use of technology to support regular remote working, dependent on role. We also have a great variety of active employee networks and societies.
We care for you and your dependents by offering health, dental, and vision insurance plans to our full-time employees. Each plan has multiple levels of coverage to fit your needs and has a high level of contribution made by OUP. In addition, we offer Employee Assistant Programs for all full-time employees, regardless of whether you elect in health insurance. We also offer life insurance and disability insurance.
We help make your money go further by providing a non-elective contribution on your behalf to your retirement plan of 7% of your salary and a matching contribution to the retirement plan of 50% on the first 6% of employee contributions on based earnings.
This is a 3 month, part time contract
Position Location: This role can be hybrid, based out of Cary, NC (2 times a week in office).
GJC Level: S3 (for internal purposes only)
Salary: $35,000-$50,000 dependent on skills and experience
We are committed to supporting diversity in our workforce and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.
