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Operations Executive

UNLIMITED HOLIDAYS - EXTRA HOLIDAYS - EXTRA PARENTAL LEAVE - LONG REMOTE PERIOD ALLOWED
Remote: 
Full Remote
Contract: 
Full time
Salary: 
30 - 67K yearly
Work from: 
United Kingdom

Offer summary

Qualifications:

Excellent verbal and written communication, Proficient in Microsoft products and Salesforce, Interest in precious metal and financial markets, Strong administrative and organisational skills, Experience in logistics preferred.

Key responsabilities:

  • Manage client inquiries and relationships
  • Onboard new clients and ensure compliance
  • Process transactions and manage documentation
  • Maintain CRM and inventory records
  • Coordinate transportation of precious metals
The Pure Gold Company logo
The Pure Gold Company Fintech: Finance + Technology TPE https://thepuregoldcompany.co.uk/
2 - 10 Employees
About The Pure Gold Company
The world has become increasingly uncertain, both economically and politically. If the last few years have taught us anything, it’s to expect the unexpected and to prepare for what might be around the corner. Here at The Pure Gold Company, we take great pride in our consultive, authoritative, accessible approach. The relationship with our clients is built on trust, confidence and respect, we’re subsequently considered as one of the leading Gold and Silver brokerages in the UK. We have established ourselves as a thought-leader in our field, featuring in many top tier publications including Bloomberg, CNBC, FT and Reuters, to name just a few. Our core value is assisting clients to invest or hold various types of physical gold and silver; both coins and bars. We offer this service as a tax-efficient way of diversifying investment portfolios, whilst eliminating counter-party risk. Our clients can choose from various products to suit their individual investment, including but not limited to: • Tax Free Gold • Tax Free Silver • Pension Gold • Gold & Silver Accumulator A portion of our distribution comes through Independent Financial Advisors (IFAs) and Introducers, who either recommend our products,, or present our product as one of many relevant options that may be of interest. If this is something you think you’d be well placed to do, we’d love to hear from you. We’re a vibrant, collaborative and dynamic company, ever-evolving to stay ahead of the game and find new and better ways to support our clients. We believe that by having great people on our team, we attract great clients and can do great things. We’re always on the lookout for motivated, tenacious and resilient individuals who are driven to succeed and in turn, offer generous rewards and ambitious career progression where no idea is too small and employee wellbeing is at our core. We invest in our team and provide full training to give them the edge. Please get in touch to find out more.
See more The Pure Gold Company offers

Job description

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Your missions

Are you an organised, process driven, operational whizz, looking for the next step in your career? Are you looking to join an ambitious company that wants to invest in both your development and its own growth? Are you looking for a role that fits in around your life, by allowing you to work evenings?

The Company

This is a unique opportunity to join a rapidly growing physical gold and silver brokerage that has been up and running for over seven years, with over £35 million in total revenues. We provide a consultative approach for our clients and build solid working relationships with people from all walks of life. Frequently featured in editorials such as the FT, Reuters, WSJ, Daily Mail, Metro and CNBC, our strong brand profile has quickly enhanced our credibility resulting in impressive conversion ratios from enquiries to sales.

Our company thrives on a culture where the Pursuit of Brilliance, Passionate Curiosity, Thoughtful Respect, Virtuous Choices, and Positive Energy are the foundational values guiding our actions and interactions. We believe great people make a great company and so we are dedicated to fostering an environment where ambition flourishes, ideas are valued, and work-life balance is paramount.

About the role 

We are looking for a reliable, organised, and trustworthy individual with excellent attention to detail to join us as an out of hours Operations Executive to provide exceptional customer service, logistical and operational support to ensure the company runs effectively and efficiently. As a relatively small company enjoying sustained expansion, we're looking for a team player who isn't afraid to get their sleeves rolled up and carry out a variety of operational, administrative, and customer-service based tasks required. This role will be required to work core business hours for the UTC-8 time zone, and is a fully remote role.

 

Responsibilities

The primary responsibilities of the role include:

·        Serve as the account manager to our clients for general inquiries and issues, ensuring a positive initial impression and ongoing relationship.

·        Assist in onboarding new clients, ensuring all documentation and compliance requirements are met.

·        Manage client accounts and provide clients with detailed information about their investments and account status.

·        Process transactions, perform data entry, and prepare and manage documentation related to transactions, including purchase orders, invoices, and contracts.

·        Maintain CRM and stock management databases to ensure accurate inventory records and organised records of all operational activities.

·        Coordinate the receipt, storage, and distribution of precious metals, ensuring timely and secure transportation of products to clients and storage facilities.

·        Taking, processing and hedging orders through our bespoke Salesforce system

·        Undertake data entry and provide clerical support for operations and projects.

·        Assist the wider team as necessary.

·        Providing top quality customer care, relationship management, database management, and logistical expertise, between the hours of 17:00pm – 01:30am GMT.

Requirements

About you 

·        An exceptional verbal and written communicator

·        Proficient with IT, including in Microsoft products, particularly with Excel, Outlook, and Salesforce.

·        Experience, or strong interest in, precious metal markets, and wider financial/investment markets.

·        An organised planner with excellent administration skills, attention to detail, and multitasking abilities.

·        A logical thinker with a thorough and diligent approach to prioritising work.

·        Process driven to ensure compliance within multiple jurisdictions.

·        Experience with logistics, cross-border logistics experience would be highly desirable.

·        Proactively delivers excellent customer service and solutions.

·        Resilient and adaptable to working in a growth environment.

·        A quick learner who is comfortable working autonomously, and independently when required

·        A team player with a willingness to pitch in to help others.

Benefits

·        Salary £30,000 - £32,000 per year (dependent on experience)

·        Full-time permanent contract – hours of work 17:00pm – 01:30am (GMT), Monday to Friday.

·        Fully remote role.

·        Full training and role/career development

·        Enhanced company pension

·        Private healthcare & cash plan

·        Annual discretionary bonus

·        25 days holiday per year plus bank holidays

·        Quarterly workshops and companywide lunches and social activities

·        Birthday leave

·        Christmas leave

·        An ambitious and driven company that will support your career development alongside the growth of the business.

Required profile

Experience

Spoken language(s):
Check out the description to know which languages are mandatory.

Hard Skills

Microsoft Dynamics CRMProcess DevelopmentLogisticsSalesforceInternational LogisticsData Entry

Soft Skills

  • Multitasking
  • Customer Service
  • Teamwork
  • Detail Oriented
  • Problem Solving
  • Adaptability
  • Organizational Skills
  • Verbal Communication Skills
  • Microsoft Excel
Are you interested?

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