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Italian Speaking Remote Command Center Engineer

extra holidays - extra parental leave

Remote:

Full Remote

Contract:

Full time

Experience:

Entry-level / graduate

Work from:

Hungary

Offer summary

Qualifications:

Completed high school or BA degree, Advanced/native Italian and upper-intermediate English, Experience in customer service role, Basic IT skills, Willing-to-learn attitude.

Key responsabilities:

Provide application and IT infrastructure support
Manage asset lifecycle and incident management
Offer remote technical support and documentation
Assist team members with queries
Contribute to continuous service improvement initiatives

Cognizant Large https://www.cognizant.com/

10001 Employees

See more Cognizant offers

Job description

Job details

Job location: Budapest, Hungary, 9th District, Mill Park office building
Role type: permanent
Full time employment, 40 hours/week
Working model: hybrid with home office option
Project will start with on-site trainings

Basic Purpose of Role

The Remote Command Center Engineer will provide elevated support for customers in Italian and English language. The issues reported by the customers will be both technical as well as functional, which will require an exceptionally good knowledge of the IT environment and applications.

Tasks And Responsibilities

Application and IT infra support
Mobility support
Asset lifecycle management
Provide elevated level of remote technical support and resolution
Provide detailed documentation about the reported issues in the ITSM tool
Provide support to Team members with L1 related queries
Incident Management and Request Fulfillment
Provide inputs and observations regarding internal process- , workflow- and knowledge management, as well as continuous service improvement initiatives
Maintain a high level of quality customer service
Any additional project-specific task assigned by direct supervisor or above

Requirements

Completed high school degree or BA degree
Advanced or native in Italian language and have upper-intermediate English language skills
Experienced in any customer service role
Have basic IT skills
You have willing-to-learn attitude & customer-focus mindset
Excellent communication skills – both written and spoken
Flexible, multitasking, dynamic personality, team player attitude
You have logical thinking, good problem-solving skills
Open for working in shifts

What We Offer