Manager, Shipping and Logistics

VitalSource®, is hiring a Manager, Shipping and Logistics to contribute to our Customer Operations team located in Raleigh, North Carolina or remotely in the U.S. If located in Raleigh, this is a hybrid role that includes a combination of in-office days and remote work.

We are hiring! We are adding a manager to our Customer Operations team who will focus on the entire returns and inventory process while also managing a team involved in the process.

VitalSource is a mission-driven company delivering affordable, impactful learning to anyone, anywhere.

Key Responsibilities:

• Lead and manage a team responsible for receiving, processing, and disposition of returned inventory.
• Oversee inventory levels, adhering to department-specific standards and ensuring optimal stock levels.
• Manage the non-returnable inventory and disposal process, ensuring compliance with regulations.
• Assist with managing "risky" inventory, developing strategies to minimize losses.
• Will establish the SOP’s for monitoring returns as well as coordinating the execution of the return and tracking the returns percentages for all publishers
• Coordinate returns information with inventory purchasing group to highlight areas of high returns and excess inventory
• Maintain accurate and up-to-date publisher profiles and invoice information within the database.
• Reconcile credit memos and chargebacks, ensuring accuracy and timely resolution of discrepancies.
• Manage and maintain a comprehensive database of chargebacks for future reference and analysis.
• Collaborate and coordinate with other departments (e.g., Finance, Sales) to secure required services for project completion.
• Prepare and maintain reports on various returns-related projects, providing insights into trends and performance.
• Identify opportunities to improve the returns process, implementing solutions to enhance efficiency and cost-effectiveness.

Required Qualifications:

• Minimum of 3-5 years of experience in a returns or inventory management role.
• Proven experience leading and motivating a team.
• Proficient in Microsoft Office Suite (Excel, Word) and database management software.
• Travel Requirement: 15-25%

Preferred Skills:

• Strong analytical and problem-solving skills.
• Excellent attention to detail and accuracy.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.

What We Offer:

• Culture: Collaborative, Inclusive, and Mission-driven. 
• More in your pocket: Competitive base salary and a strong variable component.
• We take care of all aspects of our people: Generous, well-rounded benefits such as Medical, Vision, Dental, Life, Disability, Critical Illness, Accident, FSA, HSA, ID Protection, Pet and Legal Insurance 
• Retirement: 401K match up to 5%.
• We support our families: 12 weeks of paid parental leave.
• Continued education: Use our tuition reimbursement program.
• The Importance of Balance: Start at 4 weeks’ vacation, 12 sick days, 11 company holidays, and 3 personal days.
• Flexibility: Flexible work schedules and remote capabilities (by team) - feel free to skip the commute and hit your deadlines from home.
• Wellness: Opportunities for fitness challenges and rewards.

Salary Range: $85,000 to $95,000

Who We Are:

VitalSource is the leading education technology solutions provider committed to helping partners create, deliver, and distribute affordable, accessible, and impactful learning experiences worldwide. As a recognized innovator in the digital course materials market, VitalSource is best known for partnering with more than 1,000 publishers and resellers to deliver extraordinary learning experiences to millions of active users globally—and today we’re also powering new, cutting-edge technologies designed to optimize teaching and learning for maximum results. Learn more at http://get.vitalsource.com/  and follow us on Twitter, LinkedIn, and Instagram.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EEO/AA Employer/Vet/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish