Technical Support Engineer
Location: Australia (Hybrid or Remote)
Position Summary:
Are you ready to start a new journey with a team of energized professionals advancing and connecting the world’s infrastructure? Bentley is looking for a Technical Support Engineer (TSE) to join a talented team of our Product Support that are providing technical assistance to our users, via our web-portal and phone system, for a mission-critical Document Management Product. This is a hands-on position that interfaces with our users, Development team, Professional Services colleagues, and the Sales department.
We will rely on you for the following:
What You Bring to The Team:
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Bachelor’s Degree, preferably in a technical discipline.
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A "user first" approach and strong critical thinking; with a desire to solve problems with excellent troubleshooting skills.
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Professionalism, patience and empathy.
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Technical acumen with ability to convey complex technical details and adapt the language to users and stakeholders.
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Emotional intelligence when talking with users and the ability to methodically document information.
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Ability to manage time effectively by, prioritizing, scheduling, and delegating tasks to ensure they are completed within expected timelines.
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Can do attitude, wanting to be part of the solution.
Key Technical Assets:
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Knowledge of Networking (DNS, TCP\IP, FQDN, cluster environments).
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Knowledge of Windows Operating System (Server and Client) with respect to administration and debugging.
Other Important Assets:
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Exposure to answering queries via a Customer Relationship Management (CRM) system and Public Community forums.
What We Offer:
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An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.