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Service Support Engineer

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Pakistan

Offer summary

Qualifications:

BSc in Engineering (Electrical/Telecom/Computer), Background in cloud-based MSP environments, Experience with Windows, Linux, and Mac, Preferred certifications: CCNA, MCSE, MCSA, Knowledge of RMM and monitoring tools.

Key responsabilities:

  • Debugging technical issues across platforms
  • Managing server administration and domains
  • Configuring alerts and escalations
  • Analyzing system logs for potential issues
  • Interacting with clients to resolve problems
dinCloud Pakistan logo
dinCloud Pakistan Information Technology & Services SME https://dincloud.com
201 - 500 Employees
About dinCloud Pakistan
dinCloud Pakistan, an ATSG company, is among the leading Cloud Service Providers (CSP) right now. We have a global footprint of highly secure and advanced data centers that meet the best international standards for privacy. dinCloud was acquired by ATSG in 2021.ATSG, Inc. was founded in 1994 as an IT solution provider with an initial focus on the enterprise networking arena. Over the past two-plus decades, ATSG has grown and evolved into a global leader in transformational technology solutions for today’s digital enterprise. This expansion of capabilities and offerings includes public and private cloud, collaboration, unified communications, digital workplace, digital infrastructure, mobility, hybrid infrastructure, security, and complete application offerings.Through ATSG’s service portfolio of secure Digital Infrastructure, Digital Workplace, Unified Communications & Customer Experience, and Cybersecurity offerings, the ATSG team brings an intense focus on success to every client engagement, leveraging our years of experience.dinCloud Pakistan currently has close to 200 employees in its Islamabad and Lahore offices and over 750 employees as part of ATSG worldwide.www.dincloud.comwww.atsg.net
See more dinCloud Pakistan offers

Job description


  • Background and understanding of technical cloud-based MSP workspace and environment.
  • Debugging issues for various flavors of Windows, Linux, and Mac.
  • Server administration (2008,2012,2016,2019)
  • Domain Controllers, Active Directory, DNS, DHCP.
  • RMM tools (Kaseya, SolarWinds RMM, Ninja)
  • Monitoring alerting tools (Atera, NPM, SAM, DPA, PRTG, ManageEngine, Cacti, Zabbix)
  • Alerts configurations and escalations (email, SMS, etc)
  • Backups (SolarWinds, Acronis, Symantec, Veeam, Veritas, etc)
  • Virtualization concepts (KVM, Citrix, VMware ESXi, Hyper-V)
  • Private/Public/Hybrid cloud concepts (AWS, Azure, Google, O365, GSuite)
  • OS patching/updating tools (SCCM, SCOM, WSUS, WDS)
  • Proxy gateways/firewalls (Cisco ASA, McAfee, Barracuda, PFSense, TMG Forefront)
  • Networking concepts (Switching, Routing, TCP/IP, OSI, VLAN, etc)
  • Experience with Enterprise Antivirus Software (Sophos, TrendMicro, Kaspersky)
  • Good understanding of software and hardware techniques for x86 virtualizations.
  • Analyze system logs and identify potential issues with computer systems.
  • Talk to clients through a series of actions, either via phone, email, or chat, until theyve solved a technical issue.
  • Highly technical, organized, and have excellent communication and people skills.
  • A highly motivated individual who thrives in a fast-paced environment.
  • Comfortable in both local and global working environments.
  • Responsible for documenting the configuration of the system.
  • A friendly, positive, and customer-driven attitude
  • Effectively multitask and manage competing priorities
  • Team player - ready to contribute whatever it takes or play any role on a team to get the job done
  • Excellent time management & organizational skills

Education Required:

  • BSc. Engineering degree (Electrical/Telecom/Computer)
  • Preferred certifications (will be a plus) CCNA, MCSE, MCSA, MCITP, MOS, HCNA, HCIA, CCNA-SECURITY, SolarWinds SCP, VMware, Veeam, O365

Skills

Alerts Configurations Virtualization Concepts RMM Tools

Required profile

Experience

Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Alarm MonitoringVMware VirtualizationBackup Tools (Backup Software)Internal DocumentationCloud OperationsMicrosoft 365Proxy ServersFirewallMVS (OS)Active DirectoryCustomer Service TrainingServer AdministrationVirtualizationPatch ManagementVeeamBusiness CommunicationMicrosoft DNSAntivirus SoftwareNetworking BasicsDebuggingHcatalogLog Analysis

Other Skills

  • Teamwork
  • Time Management
  • Organizational Skills
  • Verbal Communication Skills
  • Multitasking
Are you interested?

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