Offer summary
Qualifications:
Fluent in French and English (B2 level), Experience in Application support/IT Service Desk, Knowledge of SDLC, database technology, OS components, Hands-on experience with ITSM tools, Understanding of ITIL processes is a plus.Key responsabilities:
- Handle user contacts via phone, chat, email
- Troubleshoot desktop and mobile device issues
- Take ownership of issues until resolved
- Document resolutions for future reference
- Maintain high customer service standards