Community Manager (Remote)

About the job Community Manager

About the job Community Manager

Client Company Introduction:
The company is a leading platform that empowers businesses to create and deploy intelligent chatbots. We're looking for a passionate and creative Community Manager to join our team and help us build and nurture a thriving community of users.

Key Responsibilities:

• Community Management:

  • Actively engage with our community members on various platforms (forums, social media, etc.)

  • Respond to inquiries, provide support, and foster a positive community atmosphere

  • Moderate discussions and ensure that they remain respectful and on-topic

• Content Creation:

  • Write engaging and informative content, including blog posts, articles, and social media updates

  • Create product videos, tutorials, and demos to educate and excite our community

  • Develop comprehensive help documentation to assist users in effectively utilizing our platform

• Customer Interaction:

  • Conduct one-on-one Zoom calls with customers to address their needs and provide personalized support

  • Engage in live chats to answer questions and resolve issues in real-time

• Product Updates:

  • Regularly communicate new product features, updates, and enhancements to the community

  • Gather feedback from users to help improve our products and services



• • Qualifications:
  • Excellent written and verbal communication skills
  • Strong understanding of social media platforms and community management best practices
  • Experience with content creation tools (e.g., Canva, video editing software, Figma, Loom)
  • Ability to work independently and as part of a team
  • Passion for technology and a desire to help others
  • Strong customer service orientation

• 
  

• Experience:

  • Minimum of 1 to 2 years of experience 
  • Strong leadership and team management skills.
  • Excellent communication
  • Strong analytical and problem-solving skills.
    
  • Ability to work under pressure and manage multiple priorities.

Other Details:

Experience: 2 + years
Work Timings: 10 AM - 7 PM
Work Days: Monday - Friday
Work Mode: Remote work flexibility
Location: Pakistan

Benefits:

• Competitive salary 

• Remote work flexibility

• Opportunities for professional growth and development

About HR Ways:
HR Ways is a Technical Recruitment Firm helping software houses and IT Product companies Internationally and Locally to find IT Talent. HR Ways is engaged by 150 + Employers ranging from the world's biggest SaaS Companies to the most competitive Startups. Find out more at www.hrways.co

Apply for Position