Insurance Operations Analyst

ABOUT DOXA

DOXA Insurance Holdings is a Midwest-domiciled holding company that acquires specialty niche-focused insurance distribution companies such as Managing General Agencies (MGA), Wholesale Brokers, Program Administrators, and Retail Agencies. We currently operate 20 companies and expect that number to grow every year. DOXA’s leaders are experienced insurance executives with credentials in the niche and specialty insurance market. We are building a team of fun, hard-working people that want to help us continue to thrive and grow. 

Insurance Operations Analyst

The Operations Analyst at DOXA is part of a growing team at DOXA that will assist and report to the Operations Manager. As an Insurance Operations Analyst, you will play a pivotal role in ensuring the efficiency and effectiveness of our insurance operations. You will be responsible for analyzing various aspects of our insurance processes, identifying areas for improvement, and implementing strategies to enhance operational performance. Your keen attention to detail, analytical skills, and knowledge of insurance principles will contribute to the overall success of our operations.

Job Responsibilities

• Learn and understand business processes at our business units (which are spread around the country). This includes all insurance processes, from submission to policy administration to claims processing.
• Develop and implement initiatives to streamline insurance processes, enhance operational efficiency, and improve the overall      customer experience.
• Collaborate with IT teams to implement and optimize insurance systems and technology solutions, ensuring alignment with operational requirements and objectives.
• Ensure compliance with regulatory requirements and internal policies governing insurance operations, conducting audits, and      implementing corrective actions as needed.
• Assess risks associated with insurance operations, including underwriting, claims processing, and policy administration, and develop strategies to mitigate risks.
• Develop and maintain SOPs for our Business Process Outsourcing (BPO) partners such they can execute these business      processes for our business units.
• Monitor, measure, and evaluate the execution of our BPO partners ensuring they are meeting requirements on accuracy and      turnaround time.
  • Take corrective action to improve their performance.
  • Report to leaders on performance matters in a timely matter
• Execute daily business processes, including but not limited to data entry, policy issuance, imaging, collating & mailing.

Qualifications

The successful candidate will have the following qualifications:

• Minimum of five (5) years insurance industry experience 
• Solid understanding of insurance and underwriting terms, definitions, and processes
• Good communication skills, especially being concise and direct in email correspondence
• Great attention to detail
• Strong Microsoft Excel and Word skills
• Ability to work in a fast-paced and changing environment.
• Experience in process improvement methodologies (e.g., Six Sigma, Lean).
• Ability to prioritize and work for multiple business partners.
• Four-year college degree strongly preferred.

BENEFITS

DOXA Insurance Holdings offers employees an excellent work environment with opportunities for growth. We offer flexible work schedules and casual work attire & environment. Our compensation package includes vacation and sick compensation, health, dental, vision, life, and long-term disability insurance, and a matching 401(k) plan. This position will be hybrid or remote pending on experience.