Offer summary
Qualifications:
Experience in quantitative analysis and workforce modeling, Service Operations/Contact Center experience, Bachelor’s Degree preferred, Strong advanced MS Excel skills, Familiarity with IEX and workforce planning tools.
Key responsabilities:
- Develop and maintain staffing models for Operations Service/Call Centers
- Act as liaison across various departments for staffing and planning needs
- Conduct detailed variance analytics and research demand drivers
- Communicate capacity needs and assess risk and opportunities
- Influence and negotiate business decisions based on data analysis