For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.
Qualification:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Essential Duties and Responsibilities:
- Build, maintain, and produce reports as necessary to support business objectives
- Subject matter expert on all billing processes and procedures
- First point of escalation for invoicing team’s analyst 1
- Coordinate periodic meetings with local office to review unbilled revenue to provide guidance and feedback ensuring unbilled revenue is addressed in accordance with SLAs
- Assists with UAT testing and script creation for all invoicing UAT projects
- Develops and makes recommendations to improve and control department processes to ensure performance at optimal levels
- Monitor, review, and verify system billing information to ensure client billing is accurate,
including but not limited to, service hours, bill rates, billable expenses/mileage, and care notes
- Ensure client credits on account are timely and accurately processed
- Generate and manage process documentation along with updating the team
- Train team members on approved procedures and protocols within the department
- Can assist with invoice processing and completion
- Provides auditors with invoicing documentation upon request
- Special Projects as assigned by manager
- Can lead meetings when leader can not attend
- Assist corporate accounting team with month end close activities as requested
- Train and provide support for new hires.
- Expected to hit 90% or higher on KPIs/metrics.
- Cross-trained on special handling customers
Required Skills, Education and Certifications:
- Associates or Bachelor’s degree in Finance, Business or Supply Chain, or equivalent work or military experience
- 2 years of related work experience
- Knowledge of working with interfacing two systems preferred
- Intermediate/advanced experience with Microsoft Office applications
- Ability to carry out and enforce basic and advanced policies, methods and procedures
- Understanding of business processes and impact of such processes on accounting
processes/procedures, including identifying control risks
- Adaptability, applied learning and initiating action
- Ability to work with minimal supervision
- Strong written and verbal communication skills
Optional Skills, Experience and Credentials:
- Experience with data analytics and robotic process automation (RPAs)
Physical Requirements:
- Ability to lift and carry up to 10-15 pounds
- Ability to sit, stand and walk for prolonged periods of time throughout the work day
- Ability to use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc.
Benefits for full time employees
- Medical/Dental/Vision Insurance
- TouchCare VirtualCare
- Life Insurance
- Health Savings Account
- Flexible Spending Account
- 401(k) Matching
- Employee Assistance Program
- PTO Plan for Non-Exempt Employees
- Flexible PTO Plan for Exempt Employees
- Holidays and Floating Holidays
- Pet Insurance
TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
California Residents Only:
In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.
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