Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.
Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.
Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.
We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.
If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”!
To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter.
Nous recherchons un(e) Technical Business Analyst pour rejoindre notre équipe de support applicatif dédiée à la maintenance et à l'évolution de la plateforme DCR (Duck Creek Reinsurance), utilisée par un de nos clients grands comptes dans le domaine de la réassurance.
Support et Maintenance :
Assurer le support utilisateurs (niveaux 1 et 2) : gestion des demandes, incidents et corrections mineures via l'interface ou par script.
Suivre les demandes via l'outil de ticketing et transmettre les incidents critiques à l’équipe de support niveau 3.
Rédiger des modes opératoires et assurer la formation des nouveaux utilisateurs.
Participer aux instances de suivi de la production et maintenir les indicateurs à jour.
Gestion des Livraisons :
Planifier et coordonner les livraisons applicatives (correctives et évolutives) avec les équipes internes et externes.
Valider et déployer les correctifs en collaboration avec les équipes Ops (on-premise et SaaS).
Préparer les bordereaux de livraison et suivre l’avancement des corrections avec les outils DCT.
Projets d'Évolution :
Analyser les besoins utilisateurs pour des mini-projets (évolution des interfaces).
Rédiger des spécifications fonctionnelles et techniques.
Diplôme en informatique ou équivalent, avec 5 ans d'expérience dans un poste similaire.
Rigueur, curiosité et capacité à travailler de manière autonome et en équipe.
Maîtrise du SQL et PL/SQL (niveau intermédiaire).
Capacité à communiquer en anglais et à collaborer avec divers services.
Bonne connaissance de la réassurance, une expérience dans l'assurance est un plus.
Sens du service client, adaptabilité, et gestion des priorités.
Type of contract: CDI, 40h/semaine
Travel: Déplacement et présence requise chez le client 1/semaine dans le quartier de la Défense (92) et un jour de présence obligatoire au bureau (Paris 8).
Remote Work: 3 jours/semaine
Work Authorization: Vous devez légalement être autorisé(e) à travaillé en France pour être considéré(e) à ce poste. La société ne propose pas de sponsorship.
Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems. As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.
We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.
To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/
Please let us know if you encounter accessibility barriers with our web content by sending an email to accessibility@duckcreek.com.
Duck Creek Technologies does not accept, nor will we pay, a fee for any hires resulting from unsolicited headhunter or agency resumes.
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