Why USAA?
Let’s do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!
The Opportunity
We are seeking a dedicated Program Manager Senior for our Marketing Execution Enablement team.
This position can work remotely in the continental U.S. with occasional business travel.
Focused on the management, execution, and delivery of large-scale programs consisting of multiple projects (multi-year, large cost, and scope, etc.) and/or the oversight and governance of programs to ensure alignment to the CoSAs strategic imperatives and to monitor program health. Works to achieve multi-year program deadlines, scope, and overall program benefits. Supports cross-functional teams in the development and execution of change plans in accordance with USAA’s change methodology or industry best practices.
What you'll do:
- Defines and maintains program strategies commensurate with the level of risk, size, and complexity to ensure individual efforts align with organizational goals.
- Responsible for providing input and recommendations on multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value.
- Facilitates meetings with executive management and project / program sponsors to define solutions and delivery.
- Prepares reports that provide stakeholders and management with status updates to include identifying risks or issues.
- Performs analyses, root cause identification and development and recommendation of key work products.
- Negotiates agreements, settles disputes equitably and diffuses situations.
- Negotiates program tradeoffs with IT and the business as the program develops to ensure alignment of demand to capacity.
- Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required).
- Adheres to governance rigor required for work efforts.
- Drives the adoption and sustainment of changes within the organization in compliance ith USAA’s Change Management methodology.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
- Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 6 years of project and / or program management experience, including experience defining a new program and/or managing large-scale projects.
- Proficient experience in Principles of Project, Program or Portfolio Management to develop multi-year business plans.
- Proficient knowledge of program efforts management tools and methodologies.
- Understanding and demonstrated application of risk management policies and procedures.
- Knowledge of program management methodology and techniques; program performance evaluation and change management principles.
- Experience maintaining and reporting on work effort(s) budgets / methodologies.
- Proficient experience in USAA’s change management methodology or similar industry change management methodology.
- Demonstrated experience using knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals.
What sets you apart:
- US military experience through military service or a military spouse/domestic partner.
- Experience leading 3rd party risk management programs.
- Experience driving accountability in 3P performance.
- Experience managing 3P contracts.
- Marketing vendor management experience.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $99,160 - $189,530.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
