Client Operations Enablement Representative

Essential Job Duties:  

• Accountable for accurate and timely order management for all orders. 

• Ensure accuracy and applicability of sales order terms and conditions by developing a deep understanding of client uniqueness, governing terms, and product-specific requirements. 

• Populates and maintains a customer records database to support opportunity pipeline management. 

• Managing and processing sales of Merge Hemodynamic accessory product line within the assigned account portfolio.  

• Review order-related documents for consistency and accuracy in alignment with Merge business controls and all Regulatory requirements. 

• Approve client portfolio quotes in the quote tool ensuring accurate order and invoice handling post- execution.  

• Accountable for designing and implementing changes to the quote to cash workflow when product parts and pricing changes are made.  

• Must be willing to be available at various hours and peak volume periods. 

• Attend forecast meetings with global sales teams and provide guidance for contract architecture that accomplishes customer needs and upholds the post-sale standards in Q2C processing. 

• During the sales cycle, ensure that all material required to complete the quote is in place by working closely with the sales team, follows up, and participates with a territory sales team in closing pipeline deals. 

• Utilizing Excel functions, produce pivot tables, charts, and trending analysis to create and track metrics and to support business process improvements. 

• Develop strong relationships with clients and internal teams to provide a high-quality client experience.  Understand complex client and contracting situations, discuss challenges with appropriate departments, and follow through to ensure internal and external client satisfaction. 

• Proactive engagement with sales, legal, finance, client success, product, and other business process leaders during contract negotiations, extensions, and amendments. 

Basic Qualifications (minimum requirements needed to perform this job)  

• Prior experience in a client-facing business role and with order-to-cash principles. 

• Strong communication skills, with the ability to effectively communicate with a diverse audience. 

• Understanding and demonstrated ability to utilize and leverage business tools such as Salesforce.com or other CRM systems, ERP systems, Microsoft Outlook, Word, PowerPoint, and Excel (proficiencies include charts, pivot tables, VLOOKUP’s, if statements, etc. 

• Ability to react well in a fast-paced environment & follow through on commitments. 

• Display poise and professionalism in challenging situations. 

Preferred Skills 

• Prior experience in Healthcare IT industry 

• Experience with business controls such as SOX and Regulatory Requirements 

Education and Certification Requirements 

• Associates degree is desired, or equivalent job experience, 5-10 years 

Work Environment 

• Office/Work Environment Specifics: Remote or office/home hybrid 

• Travel requirements: less than 5% 

• Ability to work overtime as needed during key peak business and project cycles.