Offer summary
Qualifications:
2+ years as a developer or 3+ years in advanced technical support in SaaS, Experience with Agile methodology and APIs, Knowledge of HTML/CSS/JavaScript, Experience using logs for troubleshooting, Fluent in English and French.
Key responsabilities:
- Assist clients with advanced support requests and integration following SLAs
- Investigate, diagnose and resolve client requests using technical tools
- Follow up on requests from receipt to resolution and assist the team
- Escalate issues by priority and sync with stakeholders across teams
- Create and improve internal documentation and client help documents