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Customer Support Representative (EE)

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Estonia

Offer summary

Qualifications:

2 years of customer support experience, Solid written and spoken English skills, Experience with tools like Front, Intercom, etc., Degree from a top-tier institution preferred, Ability to commit to a 40-hour workweek.

Key responsabilities:

Address customer inquiries promptly
Utilize knowledge base for common queries
Identify and escalate technical issues
Improve customer operations and retention
Serve as a bridge between customers and teams

Motion Startup https://www.usemotion.com/

11 - 50 Employees

See more Motion offers

Job description

Location: Estonia (Fully Remote)

Are you tech-savvy with a keen interest in enhancing customer experiences? As a Customer Support Representative with our team, not only will you be at the forefront of providing superior support, but you will also be immersed in a culture dedicated to growth, learning, and advancement.

Key Responsibilities:

Efficiently address customer inquiries within our Customer Support channels, ensuring adherence to service-level agreements
Leverage knowledge base to efficiently address common customer queries
Identify and escalate technical issues, prioritizing customer satisfaction
Actively contribute to refining customer operations to uplift our support offerings and bolster customer retention and revenue
Act as a pivotal bridge between customers and the product/engineering teams, channeling critical feedback and ensuring that customer-centric updates and patches are developed

What We're Looking For:

Solid written and spoken English
2 years of customer support experience in various environments, from start-ups to multinational corporations, or a degree from a top-tier institution
Commitment to a 40-hour workweek, beginning at 8:00pm Eastern European Standard Time
Genuine enthusiasm for delivering unparalleled customer service
An independent spirit thriving in a remote, dynamic setting
Sharp analytical and critical thinking abilities
Adaptability, coupled with a receptivity to feedback
Familiarity with tools like Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk is a plus

Why You'll Love Working With Us:

Attractive compensation with structured pay reviews every six months
Clear pathways for advancement, from Senior Agent to Managerial and Customer Operations Analyst roles
A culture that values internal growth and promotion
A vibrant, collaborative, and innovative working atmosphere
Respect for your time with a swift and transparent interview process

How to Apply:

If this role resonates with you and you meet our criteria, we'd love to get to know you better. Submit your resume, and should your profile align with our needs, we'll reach out promptly.

Come and be a part of our journey in reshaping customer support standards. Your dedication and expertise will be central to our mission of offering world-class service.

Motion is committed to creating a diverse and inclusive workplace where everyone is treated with respect and given equal opportunities. We do not discriminate based on gender identity, race, ancestry, disability, religion, sexual orientation, pregnancy status, veteran status, or any other characteristic protected by law. We welcome and encourage all qualified candidates to apply for our job openings.

Helpful Links:

Motion Culture: https://motionapp.notion.site/Motion-Company-Culture-21bd766b1f864764b0db2fa72529b182

Motion in the Press: https://techcrunch.com/2022/09/19/2393012/

https://www.usemotion.com