Offer summary
Qualifications:
1-3 years customer service experience, Technical qualification in electrical and electronics, Basic understanding of IP network technology, Experience with solar electric products, Excellent written communication in English.
Key responsabilities:
- Answer inbound chats, e-mails, and cases from customers
- Troubleshoot grid tie solar inverter issues
- Validate authorization to release necessary parts
- Update knowledge database with new troubleshooting information
- Document all activities in ticketing systems