Collections Specialist II

As a Collections Specialist II, you will play a crucial role in the financial management and debt recovery process for our organization. You will be responsible for analyzing and managing accounts receivable, ensuring timely payments, and minimizing bad debt losses. This position offers an excellent opportunity for individuals to work cross functionally across the organization. Additionally, Collections is a vital link between the finance department and the organization's customers. You will help ensure that the company's cash flow remains healthy by minimizing overdue accounts while maintaining positive relationships with customers.

• Communicate with clients in a professional and empathetic manner to discuss overdue accounts, negotiate payment plans, and resolve outstanding issues
• Navigate collection software to monitor accounts receivable to identify overdue accounts
• Ability to perform simple account reconciliation: Investigate and work with other departments within the organization to resolve disputes and discrepancies related to billing, invoices, and payments
• Provide excellent customer service and address customer inquiries promptly and professionally
• Maintain accurate and up to date records of interactions and customer contact and collection efforts
• The position will be covering accounts for some of our West Coast customer base
• This will be a hybrid role with the employee coming into the office twice a week
• The employee will be required to work hours 9-6 ET as they will be covering customers on the west coast

• High school diploma or equivalent (Bachelor’s degree in Finance, Accounting, or a related field may be preferred)
• Previous experience in credit and collections, accounts receivable, or a related financial role
• Strong knowledge of accounting principles, credit analysis, and financial role is required
• Excellent communication skills (both verbal and written)
• Strong computer skills
• Excellent time management, and organizational skills
• Strong problem identification and problem resolution skills

Hybrid position, requiring at least two days per week at the Cary, NC office.

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

The US base hourly range for this full-time position is $20 to $25 per hour + medical, dental, vision benefits starting day 1 + 401k and PTO. Our pay ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Full-time is defined as regularly working 30+ hours per week.