Offer summary
Qualifications:
High school diploma or equivalent, 2+ years experience in healthcare call center, Proficiency in MS Office and G-Suite, Knowledge of PBM and health insurance plans, Exceptional verbal and written communication skills.Key responsabilities:
- Guide patients in obtaining medications
- Manage inbound communications for enrollment
- Educate members about pharmacy benefits
- Provide empathetic support via calls and emails
- Document case details and meet KPIs