Offer summary
Qualifications:
3+ years customer service experience, Bachelor's Degree or equivalent work experience, Proficiency with Microsoft Office Suite, 2+ years telecom experience preferred, 2+ years experience with PSAP strongly preferred.Key responsabilities:
- Respond to information requests timely
- Maintain accurate data collection records
- Perform ongoing PSAP Data Collection
- Monitor and manage 9-1-1 tickets
- Act as primary point of contact for public safety interactions