Articulate is looking for an experienced Director to lead our dynamic E-Learning Heroes community platform. The Director will lead the development and execution of scalable programs, events, and content that consistently deliver value to the business and our community members.
This role involves creating and measuring meaningful interactions that drive engagement aligned with Articulate’s business goals. The ideal candidate will have a strong background in community development, management and e-learning, with a passion for enhancing customer experiences while delivering key business outcomes.
What You'll Do:Develop, implementing, and driving a comprehensive strategy to engage and grow our customer community Align community goals with Articulate’s business objectives and ensure they support customer retention, engagement, and satisfaction Oversee the facilitation of discussions, events and gamification strategies to enhance user engagement and encourage user-generated contentBuild and manage a team of high-performing community professionals, providing strategic guidance and mentorshipWork closely with cross-functional teams to build and enhance community features, functionality and impact Define and prioritize product features and enhancements based on user feedback, market research, and business needs Gather and analyze user feedback to identify areas for improvement for Articulate’s products and the community platform Manage content creation and curation that addresses customer needs and promotes community engagement Build strong relationships with key community members, influencers, and advocates. Define key performance indicators (KPIs) for community success and regularly track and report on these metrics Leverage data and insights from community members/stakeholders to make informed decisions and optimize the community experienceAct as the voice of the customer within the organization, providing insights and feedback from the community Build and deliver engaging content while serving as an industry thought-leader at live events like workshops and conferences What You Should Have:8+ years community management experience, preferably within a SaaS or technology company5+ years leadership experience managing customer-facing teams3+ years experience using Articulate products in the e-learning spaceExcellent communication and interpersonal skills, with the ability to engage and inspire diverse audiences Demonstrated ability to make data-driven decisions Passion for creating outstanding customer experiences through technology Experience building and delivering engaging presentations to live audiences at conferences, trade shows, and workshopsExperience with Khoros and Salesforce are strongly preferred About us
Articulate Global, LLC, is the leading SaaS provider of creator platforms for online workplace training. Founded by Adam Schwartz in 2002, Articulate provides creator tools and services that make it simple for enterprises and SMBs to develop, deliver, and analyze online workplace training that’s engaging and effective. Increasingly, organizations must reskill employees for ever-changing remote and hybrid work environments, create learning cultures that attract and retain employees in a tight labor market, and use training to build more equitable, empowering, and engaging workplaces. Articulate helps organizations address these critical business needs with its creator platform for workplace training. Articulate 360—a suite of creator tools for online courses—was named the 7th most-loved product in the world by TrustRadius in 2021. And
Rise—an all-in-one online training system that makes online training easy to create, enjoyable to take, and simple to manage—is the first creator platform for SMBs and departments within the enterprise. Articulate has more than 118,000 customers in 170 countries and counts all 100 of the Fortune 100 companies as customers.
Named one of Inc. Magazine’s Best Workplaces 2022 and a leader in building a
human-centered organization, Articulate is guided by a commitment to provide the best value to customers, do right by employees, and create an equitable, empowering workplace for all. As a human-centered organization, we honor people’s humanity knowing that each person’s unique history, vulnerabilities, and social location inform how we show up with one another. We embrace our connectedness, aware that what we do and say impacts others. We give each other grace because we are all works in progress, learning and evolving every day. And we take responsibility for ourselves and are serious about our accountability to each other. In all we do, we strive to create an equitable, sustainable, and empowering workplace while we drive results for the business and make a positive impact in the world.
Read more about our values here.
Articulate Global, LLC is an Equal Employment Opportunity and Affirmative Action employer and complies with all applicable federal, state, and local fair employment practices laws. All employment decisions at Articulate are based on business needs, job requirements, and individual qualifications directly related to the job, without regard to any protected characteristic or class, including, but not limited to, race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. Qualified candidates with criminal histories will be considered for this role in a manner consistent with applicable law. Articulate is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation related to the application process due to a disability, you may contact us at hr@articulate.com.
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