Senior Underwriter (Bilingual French/English)

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of 1,700 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

Fullsteam integrates modern and scalable payments technology with vertical software to create industry-specific features and end-to-end business management systems.

We are seeking to add a bilingual (French/English) Senior Underwriter, based in Canada, with extensive knowledge of Canadian underwriting practices. This position will play a crucial role in supporting the underwriting function as we expand our payments services into Canada.

Primary Responsibilities:

• Understand and ensure compliance with Canadian underwriting laws
• Understand and ensure compliance with corporate policies and procedures, FINCEN, AML,  government, card brands, and acquiring banks' rules and regulations.
• Maintain accurate records of all underwriting performed.
• Accurately review, document and decision merchant applications.
• Communicate performance and related risk levels of merchants to management.
• Use multiple systems, applications, and procedures to research and resolve issues accurately.
• Efficiently manage escalated issues within set timeframes.
• Support cross-functional training and adaptability within the department.
• Ability to function independently and in coordination with other teams.
• Demonstrate initiative in problem-solving and workload management.
• Following up on all pended applications and respond in a timely manner to all merchant and business units inquiries.
• Perform other duties as assigned.

Primary Qualifications:

• High School diploma (university degree preferred).
• Preferred experience: 5+ years in merchant services or payment processing and strong familiarity with underwriting or risk assessment in Canada.
• Ability and eagerness to work in a fast-paced environment.
• Good interpersonal skills and interactions with a wide range of levels.
• Strong communication, organizational, and analytical skills.
• High motivation and attention to detail.
• Ability to learn quickly and work independently and as part of a team toward achieving client and team goals.
• Proficiency in Excel, Word, PowerPoint, and Outlook.
• Ability to fluently speak, write, read, and understand English and French.

Benefit Information:

Fullsteam and its Family of Companies offers a competitive wage as well the following benefits:

• Major Medical
• Dental
• Vision
• RRSP with Company Match
• Paid Holidays
• Personal Time Off
• Other employee paid supplemental insurances offered

Final candidate must be able to pass a background check.

Fullsteam recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits that include:
•  Medical
•  Extended Health and LTD plan
•  Dental
•  Vision
•  RRSP (with employer match)
•  Health Spending Account
•  Flexible paid time off

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.