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Customer Care Specialist (Dutch)

Remote: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 
Montenegro

Offer summary

Qualifications:

Fluency in Dutch (C1) and English (B2), Experience in Customer Support or IT roles, Ability to pass a background check, Living in Montenegro legally.

Key responsabilities:

  • Provide technical assistance via voice, chat, and email
  • Document customer interactions in CRM
  • Participate in team initiatives and promote collaboration
David Kennedy Recruitment Ltd. logo
David Kennedy Recruitment Ltd. Human Resources, Staffing & Recruiting Startup https://www.davidkennedyrecruitment.com/
11 - 50 Employees
See more David Kennedy Recruitment Ltd. offers

Job description

David Kennedy Recruitment is working with a BPO with great employee satisfaction ratings to find experienced Dutch-speaking Customer Care Specialists to work remotely in Montenegro. The successful candidates would support customers of an e-commerce brand.

 

Position: Customer Care Specialist with Dutch

Location: Remote/work from home in Montenegro

Employment type: full-time or part time.

 

DUTIES AND RESPONSIBILITIES:

  • Conduct technical-based customer assistance through voice, chat, and email in a timely manner
  • Provide an exceptional customer experience
  • Document each interaction in a dedicated CRM system
  • Act as a key participant within the internal team and wider by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department

 

REQUIREMENTS:

  • Ability to effectively and correctly communicate verbally and in written format in Dutch (C1 level) and English (B2)
  • Residing in Montenegro and being able to take on a job legally without the company's support
  • Experience in Customer Support, and technical support, especially with a help desk or other IT functions
  • Ability to go through a background check
  • Strong abilities to work independently and as a remote team player
  • Problem-solving and critical thinking skills
  • Adaptable and flexible, demonstrating abilities to work with process and information changes
  • Strong working knowledge of external systems and PC-based Internet and software applications (e.g. internet, Microsoft Office)


OFFER:

  • Excellent remuneration package based on experience, skills and performance
  • Indefinite contract
  • Private health and life insurance
  • Eight hours shifts on weekly rotation with colleagues covering line operating hours from Monday to Sunday from 9 AM to 11 PM
  • Fully remote work in Montenegro
  • A dynamic and creative team with a positive and friendly atmosphere
  • Good work environment - the employer can show off great reviews from their employees
  • Guidance and tools to reach your full potential

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
EnglishDutchEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Teamwork
  • Critical Thinking
  • Verbal Communication Skills
  • Time Management
  • Microsoft Office
  • Problem Solving
  • Adaptability

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