Senior Human Factors Operations Specialist

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.
As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.
Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.
Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.
Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Primary Function of Position:

The Human Factors Operations Specialist will assist in managing logistics for the HF Operations Team, lab equipment, systems and spaces, and online tracking programs. This role will interface frequently with key stake holders to deliver the high-quality customer engagements.  The HF Operations Specialist works will maintain good relationships with internal and external partners and customers to facilitate the highest quality user experience labs, focus groups, and on-site and off-site events. They are responsible for helping to coordinating events at conferences and other off-site events, recruiting participants to user experience labs and events, coordinating logistics for off-site events, and supporting user research projects.

The Operations Specialist will be trained on servicing Intuitive products and must have technical and administrative problem-solving aptitude, and experience working as part of a team.  They must be able to work autonomously and be proactive and resourceful, with a proven work ethic. The Operations Specialist will have a passion and inclination for organization and structure while maintaining the flexibility required for an expanding team.

Position Responsibilities:

• Assist in managing the Human Factors lab and other associated labs (consisting of Intuitive products and synthetic dry models in a simulated procedure room) in both domestic and potential international locations
  • Coordinate and perform system and product transportation and set-up
  • Maintain inventory of equipment, including systems, instruments and accessories, and third-party equipment; Facilitate shipment and installs of equipment at domestic and international lab spaces
  • Train teams on safe and proper use of equipment in lab
  • Clean and sterilize instrumentation as needed
  • Maintain laboratory records and tracking systems
  • Perform and/or coordinate maintenance activities for lab equipment, including, but not limited to; system troubleshooting, inspections, preventive maintenance, software updates, and upgrades of Intuitive products, and troubleshooting of video equipment and other 3rd party lab equipment.

• Develop product and servicing expertise in the following technologies:
  • Ion® and da Vinci® Technology

• Work within the Human Factors Team in a creative, dependable, and flexible manner to facilitate new and improve customer engagement events
  • Assist with coordination of space and system allocation for studies and lab assignments
  • Work as a liaison between Tangerine Travel and Intuitive
  • Review alternative cost savings logistics solutions
  • Assist in managing contracts, payments, vendor onboarding and procurement needs
  • Assist in managing the HF team system and lab calendar
  • Assist in procuring materials and catering
  • Routinely finds ways to reduce cost and improve efficiencies
  • Keep team informed of  study planning status
  • Manage day-to-day relationships

• Support Intuitive teams as required to facilitate company priorities
• Demonstrate personal characteristics expected of Intuitive personnel (e.g., Character, capacity, energy, experience)
• Creates and manages relationships with hospital executive and support staff, surgeons, and internal sales and marketing teams
• Facilitates external research and events, including coordinating, collaborating and executing logistics
• Recruits participants for internal user experience labs and all external events, conferences and focus groups

Skills/Job Requirements:

• Proven administrative and organizational skills
• Minimum BA/BS
• Minimum 5-7 years experience in project coordinator, lab technician, or comparable roles
• Must be able to lift 50 lbs
• Experience in medical device, hospital setting, or similar regulated industry
• Ability to interface with customers in a highly professional manner
• Ability to work with and across various cross functional groups and all levels of management within the organization; including, but not limited to, engineering groups, marketing, clinical engineering, and regulatory.
• Excellent collaboration skills and ability to escalate issues as needed
• Ability to handle Operations issues in an ever-changing environment with a customer-focused attitude
• Impeccable written and verbal communication skills
• Detail-oriented and can adhere to deadlines
• Constantly strive to find opportunities to improve processes
• Thrive in a dynamic, fast-paced, high-energy environment
• Desire to have an impact and feel passionate about the work that you do
• Constantly looking to learn more
• Never sedentary or indifferent
• Looking to join a small but collaborative team
• Ability to travel up to 25%

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.