Senior Manager, Field Asset Protection

General Function / Summary:  

The Senior Manager, Field Asset Protection is responsible for implementing and overseeing asset protection, safety, and operational audits to ensure these programs maintain a safe environment for customers and associates while meeting operational and compliance audit targets.  

Essential Duties:  

• Manage overall internal investigations program to include conducting interviews, working with law enforcement, and maintaining cases within case management. 

• Develop tactical plans aligned with asset protection, safety, and business strategies to bring the vision into realization. 

• Perform store audits and use all available tools to review the overall safety, security, and operational efficiency of stores and ensure they are operating within established company policies, procedures, and guidelines. 

• Partner with store and field leadership to assist associate understanding on how delivering on operational goals impacts the customer experience.  

• Train store associates on proper procedures and evaluate district-wide compliance with all safety, security, compliance, and operational processes. 

• Develop and present communications to district and regional leadership. 

• Respond and manage any crisis and/or hostile working environment situations. 

• Analyze data and reporting to identify operational related issues, root causes, and trends within the district and work with appropriate leadership to address and remediate findings. 

• Identify and provide appropriate action steps to address internal or external theft concerns; train, assist, and manage investigations, conduct interviews, and post prosecution.  

• Partner with field leadership to review store operating systems, policies, procedures, and processes for opportunities.  

• Work with CCTV, Case Management vendors to ensure continued data flows meet the needs for data analytics and proper KPI reporting output.  

• Execute people leader duties, such as performance management, timely completion of required training, ensure team metrics and associate career growth objectives are met. 

Supervisory Functions: Yes 

All the above duties and responsibilities are essential job functions.  All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently.  This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements.  Associates may be required to perform these and any other job-related instructions as requested by their manager, subject to reasonable accommodation. Nothing in this document alters the at-will nature of employment with CNG Holdings, Inc and its subsidiaries.