Sr Operations Manager (Inbound)

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

We are seeking a dynamic leader who is enthusiastic about inspiring, motivating and developing team members at the largest distribution center in McKesson Medical-Surgical network with a footprint of 575k sf distribution center.

This position will be responsible for leading a team of six (6) leaders as well as seventy-two (72) indirect team members whose goal is to service our customer’s timely and efficiently.

From day one, you will be able to create a positive dynamic culture for your department and the entire DC, which reinforces our McKesson values. Delivering top-notch service to our customers while also achieving performance standards and metrics is a daily goal of this leadership role.

Our warehouse team combined currently consists of 265+ team members and 120+ delivery professionals on our transportation team.

DC Details:

This DC features state of the art automation to include automated induction, I-Pack cartonization, workflow management, pick to light, automated storage retrieval systems (OPEX) and conveyor throughout. This is a fully climate-controlled warehouse and will include a generator backup. We stock 38k + SKU’s and are a “hubbing” DC for the southeast region. We provide healthcare services for all customer segments, physician offices, surgery centers, post-acute care, and home care.

Key Responsibilities:

• Lead a large team over multiple shifts, in a 24/7 operation.
• Automation and management system background preferred.
• Experience with performance metrics and process improvements.
• Strong financial and data acumen: ability to analyze and use data to drive results.
• Create employee engagement while building working relationships internally and externally.
• Lead, train, and develop supervisors and associate through coaching, mentoring and effective communication.
• Ability to highly motivate others and create a positive, enthusiastic, organized, and clean work environment with the utmost dedication to the team and customers. 
• Ability to manage changing priorities while using good judgement through stressful situations.
• Effective communication, critical thinking, interpersonal and organization skills with the ability to manage changing priorities and use of good judgement through stressful situations.
• Leading and supporting continuous improvement initiatives that improve customer care, reduces cost, improves service, capacity, and productivity.
• Experience with Labor Management System preferred.
• Partner with other groups and peers on process improvement opportunities that will help improve the customer experience and/or reduce support volume.
• Manage the work activities of direct reports to ensure the highest productivity. Identify and develop key performance standards and metrics to drive desired culture and work to ensure their achievement.

Minimum Requirements:

• 6+ year experience in a distribution center/operational and managerial experience  
•  4-year degree or related field or equivalent experience
• Must be able to carry and operate a laptop.
• Must be willing to work various hours in a 24/5 operational warehouse.

Required Skills:

• Deep understanding of how all departments within a distribution center function and their interdependencies
• Experience with automation and workflow management systems (JD Edwards)
• Passion and commitment to continuous improvement with demonstrated success in leading and influencing team members.
• Must be a positive change leader with strong people skills.
• Strong critical thinking skills with the ability to see the “big picture.”
• Experience with Labor Management System
• Advanced computer skills including typical office suite programs.
• Strong verbal and written communication, including presentation skills.

Physical Requirements:

• General Office Demands
• Position includes standing, sitting, walking in a warehouse environment.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!