Order Laision

Description

Texas Order Liaison  

Pay Range: $18 per hour

The Order Liaison is responsible for processing orders per assigned locations and maintain weekly reports to ensure signatures are returned within a timely manner. This position will work to build internal relationships with our physician offices, as well as communicating effectively with members of the Business Development team to address any pending orders. Daily reports will be pulled to ensure all proper processes are being followed. In addition, OA is responsible to participate in weekly regional meetings. 

This position is eligible for our work from home program and must be willing to come in to the office when needed. Employee’s current work standing will determine eligibility.  

Job Duties and Responsibilities 

• Weekly report presentation- Occurs every Monday for Regional attendees 
• Monthly department meeting- Occurs every 2nd Wednesday of the month 
• Daily reports: Processing pending orders for physician signatures 
• Follow up method- Prioritizing and effectively communicate with Business Development Associate and/or Physician’s office 
• Quality assurance check- Physician communication and fax delivery method 
• Delegating physician’s updates to support team and effectively communicating any changes to the team 

Requirements and Preferred Skills 

• Excellent Customer Service 
• Must be organized and an excellent multi tasker (prioritize efficiently)  
• Experience in healthcare, client relations, customer service and or related experience 
• Able to work independently with minimal supervision 
• Strong oral and written communication 
• Experience with Microsoft, EMRs and Excel 

 U.S. Equal Employment Opportunity/Affirmative Action Information 
 
Individuals seeking employment at Angels of Care Pediatric Home Health are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status. 

Our Mission

We Provide Children and young adults in need with high-quality home health care in a loving, caring and professional manner.

Our Vision

We want to be considered the very best pediatric home health agency.

Our Values

Heart – Our clients are the heart of everything we do. Every decision made at Angels of Care is made with the client’s best interests in mind. We go above and beyond to ensure appropriate services are provided to these families through continuity of care.

Advocacy – We will advocate for our clients, industry, providers and compliance. Our team has a significant presence in both the Texas Association of Home Care and Hospice and the Home Care Association of Colorado. Our team is frequently involved in meetings with legislatures, home care state executives, managed care organizations and other industry leaders to ensure the appropriate services are accessible to the families we serve. Compliance is an integral part of all Angels of Care processes. The robust compliance team and compliance program at Angels of Care works to ensure that all rules and regulations are followed to allow for clinical and compliance excellence.

Love – We love our employees and will go above and beyond for them. We believe that if our employees feel the love that they will love their job. If our employees love their job they can help us love our clients, which is the heart of everything we do. Our employees are truly part of the AOC family.

Outreach – We will have outreach into the special needs community. We encourage employees to become part of the special needs community. Being involved in this community drives a sense of purpose behind the job that our employees do.

Speed – We will act with speed to ensure our employees, clients and families are taken care of with the upmost priority. We understand that every minute counts and that these families rely on us to act quickly and be responsive to the needs of their children.