Offer summary
Qualifications:
High School Diploma or equivalent, 2 years’ experience in customer service, telecommunications, or technical support, Strong communication and organizational skills, Ability to work nontraditional schedules, Fluent English required; other languages a plus.
Key responsabilities:
- Provide technical support via phone, chat, and email
- Troubleshoot and perform follow-up testing for issues
- Make product recommendations and resolve concerns
- Serve as liaison between customers and Hotwire
- Possess thorough knowledge of Hotwire products