Offer summary
Qualifications:
Minimum 2 years in customer support, Fluent in French and English, Experience with customer support software, Strong business and technical aptitude, Comfortable in a fast-paced environment.Key responsabilities:
- Handle inbound customer inquiries in French and English
- Proactively reach out to assist customers
- Identify customer goals and answer product questions
- Assist in developing best practices for support
- Support retention and upselling efforts