Offer summary
Qualifications:
High school diploma or equivalent; bachelor's degree preferred., Proven experience in customer service., Excellent verbal and written communication skills., Strong problem-solving abilities., Proficiency in customer support software and CRM systems..
Key responsabilities:
- Serve as first contact for customers via various channels.
- Address inquiries with empathy and efficiency.
- Troubleshoot issues and guide customers on product usage.
- Process orders, returns, and refunds accurately.
- Collaborate with teams to resolve complex issues and improve processes.