Continuous Process Improvement Specialist II

Hi, I'm Laura Pérez, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

The Continuous Process Improvement Specialist is responsible for optimizing operations, improving efficiencies, driving cost reduction, and enhancing overall business performance through process improvement and change management best practices. In this role, you will analyze current practices and develop business process improvements as well as implement changes in workflows, structures, and teams to ensure continuous company performance.

 We are looking for a Continuous Process Improvement Specialist who will:

• Process Improvement: Collaborate with internal stakeholders and other teams to document detailed as is an ideal To Be State processes, identifying areas of improvement to include workflow and other automations for assigned industry or portfolio.
• Implementation Planning: Accurately analyze options including impact and feasibility, and establish a clear and well-articulated implementation plan, clearly defining methodology for change.
• Process Analysis: Investigate issues, and complaints in current business processes, developing process enhancement strategies, identifying opportunities for process improvement, waste removal, and cost reduction.
• Coordination and Collaboration: Coordinate and collaborate with other teams to ensure downstream impacts of process changes are addressed, e.g., training, communications, etc.
• Monitoring and Evaluation: Specifying deliverables, outcome indicators, and performance-measured indicators and regularly monitoring the implementation of solutions to achieve objectives and expected.
• Communication: Communicating ideas and opinions to members of management for potential process improvement projects.
• Documentation: Establishing criteria for the To Be State process success and preparing a statement of benefits and constraints/limiting factors and maintaining process maps and change management activities for assigned industry, portfolio, or project.

Is this opportunity right for you? We are looking for candidates who:

• Bachelor bachelor’s degree in business administration, finance, industrial engineering, mechanical engineering, or a related field.
• Lean Six Sigma Green belt (or above) or other quality improvement certification.
• 2 - 4 years in continuous process improvement or similar role
• 2 - 4 years using process mapping software, e.g., Visio, Lucidchart, etc.

Our Guiding Principles

Impact

Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity

Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration

Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

CSGer Perks & Benefits

• Work from Home, in-office, or hybrid
• Medical & Dental Coverage
• Life Insurance
• And so much more!

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.

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