Offer summary
Qualifications:
Excellent Japanese and English skills, At least 3 years in Customer Support, 2 years overseeing talent quality, Associate or bachelor's degree, Proficiency with Google Workspace and tools.Key responsabilities:
- Monitor and assist training for Japanese team
- Manage quality control for Japanese content
- Assist with sensitive ticket escalations
- Conduct interviews and training for hires
- Create and maintain support training materials