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Customer Success Manager

unlimited holidays - extra holidays - extra parental leave - long remote period allowed
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
United States

Offer summary

Qualifications:

Bachelor's degree or equivalent experience., Experience in Customer Success or relevant role., Strong understanding of Active Directory., Networking experience is a plus., Knowledge of multiple operating systems is a plus..

Key responsabilities:

  • Establish relationships with assigned clients.
  • Ensure retention and satisfaction of clients.
  • Aid clients in onboarding and service rollout.
  • Coordinate team involvement in service rollout.
  • Provide high tier support when necessary.
Apporto logo
Apporto Information Technology & Services Startup https://www.apporto.com/
11 - 50 Employees
About Apporto
Cloud desktops enable teams to work remotely while maintaining productivity and security. But to many end users, cloud desktops bring too many boundaries — limited operating systems, contrived geographies, low performance, etc. To IT admins, cloud desktops bring many headaches — building, maintaining, and securing a network of cloud desktops is not for the faint of heart. Meet Apporto — A virtual desktop platform that is expertly built and maintained. Proven at hundreds of organizations, Apporto removes the boundaries of cloud desktops — Want Mac virtual desktops? No problem. Need a top-of-the-line desktop to run a simulation? — Done. For IT admins, Apporto is a breeze. We have done all the heavy lifting (architecture, maintenance, alerting, security) so you don’t have too. Yet, we provide a simple UI that enables you to quickly and easily configure and customize the environment for your needs. We think of Apporto as a top-of-the-line sports car — We have done the heavy lifting (i.e. engineering) so you don’t have too. But we think you and your users will enjoy driving it. Click here for a test drive. Apporto Features and Benefits - Persistent profiles, file storage, and snapshots provide users with greater security, and a more flexible ‘work from anywhere’ environment. - Delivered on a browser; runs on any device; always responsive. - Analytics to monitor progress - Patching, monitoring, security, and back-ups are managed by Apporto. - Auto-scaling to meet peak demand. - Built-in chat, sound, and video. - Best-in-class antivirus software with 24x7 monitoring by Apporto. - Linux, Windows, and MacOS virtualization. Apporto clients also benefit from a 50 – 75% reduction in costs compared with traditional VDI, and a dramatic reduction in support requests.
See more Apporto offers

Job description

·         Establish a relationship with assigned clients to provide a friendly customer experience.

·         Ensure retention and satisfaction of all assigned clients by delivering an overall dedicated and caring service.

·         Aid clients in onboarding, service implementation, and planning of service roll-out.

·         You will be coordinating other teams and their involvement in the rollout of the Apporto service.

·         You will also be assisting in supporting your assigned clients, in some cases via high tier support.

This is both a technical and a consultative role.

Requirements

·         Bachelor's degree or equivalent experience.

·         Experience in Customer Success or a TAM equivalent role.

·         Experience with Windows operating systems and overall Windows mechanics.

·         Strong understanding of Active Directory.

·         Networking experience is an added plus.

·         Understanding Mac OS X and Linux is an added plus.

·         Experience with Server OS is an added plus.

·         Experience with virtualization technology is an added plus, cloud or otherwise.

·         Application deployment and packaging is an added plus.

·         Understanding of various SSO technologies is an added plus.

·         Any cloud experience is also an added plus.

·         Having worked in higher education is an added plus.

·         Strong written and verbal communication skills.

·         The ability to provide application support or operating system support is greatly appreciated.

·         Detail oriented and analytical

·         Being able to triage issues based on symptoms and understanding the process of issue ownership, being able to delegate tasks is desired.

·         Demonstrated ability to increase customer satisfaction.

·         Outgoing, eager to learn new technologies, positive attitude, and team-oriented mindset - is a huge plus!

Benefits

You will receive a competitive salary, benefits, commission, and stock options. Employees describe the company culture as fun, friendly, collaborative, and driven. Since the company is growing fast, you will get the opportunity to grow your career.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Mac OS XActive DirectoryHigher EducationTriageLinux ServersMicrosoft Operating SystemsLinuxCloud ServicesCustomer Success ManagementVirtualizationPositive PsychologyMicrosoft NetworkingApplication Deployment

Other Skills

  • Analytical Thinking
  • Team Management
  • Detail Oriented
  • Verbal Communication Skills
  • Problem Solving
  • Delegation Skills
  • Relationship Building
Are you interested?

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