Offer summary
Qualifications:
Degree in Information Technology or equivalent experience, 3+ years management experience of an IT Support team, 3+ years hands-on technical experience on an IT Support team, Strong ability to resolve incidents efficiently, Project planning and execution skills.
Key responsabilities:
- Manage a technical team, including remote staff
- Mentor and develop technical support staff
- Set performance goals and monitor achievements
- Lead incident resolution and prevention efforts
- Analyze productivity and ensure quality control