Offer summary
Qualifications:
High school diploma or equivalent; bachelor's degree preferred., Proven experience in customer service., Excellent verbal and written communication skills., Strong problem-solving abilities., Proficiency in customer support software and CRM..
Key responsabilities:
- Provide assistance via phone, email, and live chat.
- Address inquiries with empathy and efficiency.
- Troubleshoot technical issues and guide customers.
- Process orders, returns, and refunds accurately.
- Maintain accurate records in the CRM system.