Offer summary
Qualifications:
3 years of related experience, AWS, Azure, GCP, or Openstack certification, Proficient in OS troubleshooting for Linux and Windows., Expertise in cloud computing platforms, Knowledge of cross-platform troubleshooting techniques.
Key responsabilities:
- Provide technical support via chat, phone, and tickets.
- Resolve or escalate technical issues as per guidelines.
- Manage personal ticket queue and response times.
- Collaborate with account managers to strengthen relationships.
- Ensure adherence to company security policies