Configuration Specialist

The Configuration Specialist (IS) is responsible for executing technical and configuration requirements necessary for the successful deployment of Office Practicum in either a hosted or self-hosted environment. The Configuration Specialist will collaborate with the assigned Implementation Project Manager (IPM) for the completion of all relevant duties as set forth in the project timeline. This is a client-facing role, therefore, communication skills are imperative. 

Essential Functions / Tasks / Duties / Responsibilities:

• Installation of Office Practicum software on client workstations and devices, the configuration of peripherals, and verification (in collaboration with the client’s IT professional) that all technical services are functional prior to go-live.
• Installation and configuration of clearinghouse services, e-prescribing services, EPCS, PDMP, Phreesia, OP Mobile, Direct Messaging, InteliChart services, CHADIS, developed reports and forms, Dashboards, and other services as required (using developed processes and protocols).
• Database configuration for PM/Billing to include providers and staff, insurance plans, appointment reason codes, locations, staff/provider directory, and any other setup as required by the project timeline.
• Bootstrapping Data across our internal infrastructure
• Database setup and testing of all clearinghouse functions including eCorrespondent and transfer agent setup for eligibility, claims, remittances, and acknowledgment files.
• Facilitate the management of client expectations during the implementation process including discussions with IPM regarding potential delays in the implementation as a result of missed or incomplete tasks.
• In collaboration with IPM and Training team members to provide implementation and go-live support.
• Update customer case details (Salesforce) and time tracking system (Toggl) to record work performed.
• Independently manage multiple priorities (i.e. customer sessions, follow-up questions, internal/external support, etc.) while maintaining a high level of service and customer-centric focus.
• Escalate problems to the appropriate teams to promptly and effectively address issues.
• Work according to the timeline and expectation designated by the client and effectively address delays or complications.
• Perform all other duties as assigned by the Implementation Supervisor, Manager, and/or Director.

Competencies (knowledge, skills, and abilities necessary to perform the job)

• Customer engagement and service.
• Technology proficiency, including
  • Salesforce CRM
  • Web-based and client/server applications
  • G-Suite knowledge
  • HTML Certification (a plus)
  • Basic SQL (a plus)
  • Healthcare ANSI X12 EDI standards
  • Basic connectivity, network and hardware standards
  • Basic application troubleshooting concepts and techniques.
• Must be able to qualify as an Organization Representative for Direct Messaging and EPCS.
• Excellent written and verbal communication
  • Must have the ability to communicate effectively with internal and external project stakeholders with varying levels of exposure to EHR software application implementation.
• Excellent analytical and problem-solving skills with strong attention to detail.
• Root cause analysis and troubleshooting.
• Adaptability and flexibility.
• Ability to successfully balance multiple priorities and projects in a deadline-driven environment.
• Ability to assume sole and independent responsibility for completing various assigned project tasks.
• Results-focused.
• Active listening.

Education / Professional Certifications or Licenses Required:

• Bachelor’s degree from an accredited school or university
• Relevant experience may be substituted for a year for year basis

Experience Requirements: 

• 2 years prior experience in healthcare IT administration or related discipline.
• Preferred:
  • Medical terminology knowledge
  • EHR or other healthcare technology experience
  • Ambulatory medical office management, including billing. 

Supervisory responsibilities:

None.

Work Environment / Physical demands/ Travel Requirements:

• Computer and telephone required to perform duties. 
• Lifting requirements of no more than five pounds.  

Salary Description

$50,000 - $55,000 per year