Senior Manager, Enterprise CX & GTM

SoftBank Robotics, the global leader in workforce automation, is seeking an Senior Manager, Enterprise Growth to join the RevOps organization. The ideal candidate understands that automation is the next big technological shift -- comparable to the introduction of the smartphone -- and wants to be a part of the movement, helping clients successfully transform their businesses processes and teams through cutting-edge innovation.? 

The RevOps team at SoftBank Robotics is focused on making robotics commercially successful through strategic business development and customer success.? We are responsible for evolving our go-to-market and customer programs to clearly communicate and deliver automation value in partnership with our customers.? The team is an entrepreneurial, multi-varied group focused on use case development, enterprise growth strategy, operational excellence, and customer retention.  

Reporting to the Senior Director, Customer Experience & GTM at SoftBank Robotics Americas, this role is pivotal in shaping our go-to-market strategies and elevating the customer experience for our high-profile enterprise clients. The ideal candidate will possess a blend of enterprise account management and program management expertise, strong data analysis and storytelling skills, and the ability to quarterback a high-performing team.  

Responsibilities include:  

• Act as the account lead for customer success with several high-profile enterprise customers; Oversee service delivery and presentations, ensuring that our engagements with these customers are successful and impactful 
• Utilize storytelling techniques to deliver insights that are memorable, educational, and useful for driving customer engagement and decision-making 
• Provide mentorship and coaching to existing team members, particularly in areas such as presentation skills, customer engagement, and data storytelling 
• Support continued revenue growth of our robotics solutions by strengthening our value propositions (hardware, software, and service) and ensuring their success in market 
• Support in the development of models/tools to calculate program ROI and support solutioning of complex customer engagements 
• Share customer insights on an ongoing basis to help inform our idea customer profile and positioning 
• Leverage strong analytical skills to interpret data and create compelling narratives that resonate with various customer personas 
• Support leadership to create customer-facing presentations, case studies, Develop and implement cross-functional frameworks and processes that drive efficiency and effectiveness across the GTM and customer experience functions  
• Travel up to 20% to meet with customers, support strategic sales efforts, and attend industry events.?? 

• Bachelor’s degree, track record of continuous education 
• 7+ years of experience in GTM strategy, customer success, account management, or a related role, with a focus on enterprise-level engagements. 
• Proven experience in program management, with a track record of building and implementing successful frameworks and processes. 
• Strong analytical skills with the ability to translate data into actionable insights and compelling stories. 
• Demonstrated ability to coach and develop team members, with a focus on presentation skills, customer engagement, and data storytelling. 
• Exceptional presentation and communication skills, with experience presenting to C-level executives. 
• Strong leadership skills with the ability to influence and drive cross-functional teams toward a common goal. 

Nice to Have: 

• Experience in ideating and packaging  use cases for diverse customer personas and sales cycle stages. 
• Ability to blend technical expertise with business acumen, delivering solutions that meet both product and customer requirements. 
• Experience in conducting market research and competitive analysis to inform GTM strategy. 
• Experience carrying revenue-based quota/goals. 

Benefits 

• Generous vacation policy (Unlimited PTO)  
• 401K  
• Health/dental/vision  
• Supportive work environment  

We are excited about our company’s future and are looking for the ideal candidate to join our team. If that candidate is you, please apply! Please include your resume.? We are currently working 100% remotely.?  SoftBank Robotics America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, SoftBank Robotics America will also consider for employment qualified applicants with arrest and conviction records.