Endpoint DevOps Engineer

This position is located in Ithaca, New York. The successful candidate will have the option to perform this role remotely at a location of their choosing within the United States.

The New York Convenience of employer guidelines require New York State individual tax reporting and withholdings for this position. Additional individual state income tax filings may also be required if working outside New York State.

No Visa sponsorship available for this position.

What is Cornell University and what is Information Technology @ Cornell?
Cornell University, unique among peers, is the federal land-grant institution of New York State, a private endowed university, and a member of the Ivy League. Information technologies (IT) is a strategic enabler for many functions at Cornell. Staff working in IT are found in most colleges and units across Cornell. We are comprised of many organizations, but we work as one. By being where Cornell faculty, staff, and students are, we are better able to offer support—whether needed at your desktop or to solve a major business, academic or research objective—to everyone at Cornell. Check out this link to find out more about IT@Cornell.

Cornell Information Technologies’ Desktop Services Team supports the academic and administrative mission at Cornell. We provide secure, high-quality, reliable, and responsive technology services. We provide support that enables our campus community to engage in innovative teaching, cutting-edge research, and efficient administrative processes. We strive to maintain a focus on the experience the people using the technology.

What you will do:

As an individual contributor you will model and support a culture of diversity, equity, inclusion, and wellbeing and continually seek to understand how your role, behaviors, and actions impact the success of this culture.

As a member of the Cornell Information Technologies (CIT) Endpoint Infrastructure and Engineering (EIE) Team, the Endpoint DevOps Engineer bridges the gap between development and operations. Your focus will be on creating, updating, enhancing, and optimizing endpoint management processes, including automating tasks to maintain better business focus. You will collaborate on shaping, moving, and securing endpoint data, from a cloud first perspective, for various projects and services.

Additionally, this position will be responsible for:

• Assisting the EIE team in planning, building, testing, implementing, standardizing, and enhancing campus-wide endpoint management code, processes, automation, and practices. This includes identifying and addressing technical gaps in endpoint management and endpoint related IT security tools, and their reporting features.
• Creating, implementing, and maintaining endpoint infrastructure integrations with external platforms, contributing to designing new procedures, and integrating modern technology to improve efficiency and service quality.
• Participating in quality assurance reviews and evaluate new and existing software products.
• Assisting with Apple and Microsoft endpoint management infrastructure tasks, develop processes and automation, reports, and optimizations to enhance the high-quality service provided by the EIE Team to Cornell University IT Staff.
•    Collaborating with EIE team members in troubleshooting, problem-solving, service management, service delivery, and new projects.
• Providing technical responses and guidance on data integration involving endpoint management systems.
• Building and maintaining relationships with campus partners, engaging stakeholders, and teams, gathering and understand requirements, training, and advising, and providing 3rd level technical support.

Position requirements:

• A bachelor’s degree and 3 to 5 years relevant experience or equivalent combination of education and experience.
• Understand the fundamentals of Enterprise Desktop Support, including Windows, MacOS, iOS, in the modern workplace which utilizes both on-premises and cloud-based infrastructure, and services
• Have code repository experience such as git/github and the ability to migrate untracked code to repositories.
• Intermediate to Advanced competency using Powershell, Python, SQL, and PowerAutomate.
• Intermediate to Advanced competency with windows management tools like Configuration Manager and Intune, Mac management tools like Jamf.
• Experience with AWS Lambda, Azure Automation, and Azure Functions.
• Experience with XML, JSON, MS Graph, and working with APIs.
• Firsthand experience and knowledge of best practices with public cloud IaaS (AWS, Azure, GCP) including infrastructure, security, networking, database, code pipeline and cost optimization.
• Ability to define, design and/or implement mediumly complex cloud-based systems/services.
• Ability to learn new technical skills/services quickly and the ability to produce clear and concise guidance.
• Experience and ability working independently, as part of a team, or collaboratively with team members and maintains cooperative environment.
• Excellent written, oral communication and organizational skills
• Skilled in troubleshooting, problem solving, and strategic thinking.
• Enthusiasm around technical projects and working with project teams (peers and partners) toward successful on schedule completion.
• Able to prioritize and manage multiple complex projects simultaneously without sacrificing the quality of the end product, involving working groups made up of CIT and external team members.
• Proven success in providing customer service and end-user support to highly technical users.
• Fostering a mindset of continuous teaching and learning.

Preferred qualifications (but not required) include:

• Demonstrated ability to function in a similar capacity to a DevOPs role in a Microsoft Windows and MacOS environment at a large organization.
• Certifications related to the following: DevOps Engineering, Azure, AWS, Microsoft, JAMF
• Experience developing and building automation related to endpoint management and endpoint infrastructure in Microsoft Azure and/or Amazon Web Services.
• Hands on experience working with SQL Queries, SQL Queries in code, and SQL databases.
• Experience with integrating OAuth, Shibboleth, or Azure SSO into code and IAM concepts
• Experience with TeamDynamix and ITIL/ITSM concepts.
• Experience working with large, enterprise vendors and technical teams as support request fulfillment.
• Experience as a systems administrator managing windows servers on prem or in AWS or Azure
• Knowledge of cloud-based virtualization technologies.
• Basic to Intermediate understanding of IAAS and PAAS like AWS or Azure.
• Basic to Intermediate understanding of release automation, system administration, system configuration, automated build/deploy and system debugging experience.
• Previous experience in a role managing or supporting centralized technology services, preferably in a higher education environment.

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

What we offer:

Great benefits that include an active and diverse community to work and thrive in, educational benefits, access to a plethora of wellness programs, employee discounts with local and national retail brands, health care options to choose from, and generous paid leave provisions:  Paid vacation and health/personal time, 12 university paid holidays (including end of year winter break through New Year’s Day) and superior retirement contributions.

Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.

University Job Title:

Job Family:

Level:

Pay Rate Type:

Pay Range:

Remote Option Availability:

Company:

Contact Name:

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator.

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates.

Current Employees:

If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell.

Online Submission Guidelines:

Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter.  You can upload documents either by “dragging and dropping” them into the dropbox or by using the “upload” icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.

Employment Assistance:

For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email mycareer@cornell.edu.

If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at equity@cornell.edu.

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing mycareer@cornell.edu.

Notice to Applicants:

Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.

EEO Statement:

Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law. 

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.