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Service Designer - REMOTE - PART-TIME

extra parental leave
Remote: 
Full Remote
Contract: 
Part time
Experience: 
Mid-level (2-5 years)
Work from: 
New York (USA), United States

Offer summary

Qualifications:

Experience leading cross-discipline teams, Proficient in user journey mapping tools, Strong relationship-building skills with stakeholders, Effective communication at all management levels, Ability to work independently and prioritize.

Key responsabilities:

  • Deliver end-to-end service journey map
  • Propose journey improvements with phased execution support
  • Generate recommendations for developer docs and marketing artifacts
  • Facilitate research activities to test artifacts with ISVs
  • Design and align co-creation workshops with stakeholders
Javen Technologies, Inc. logo
Javen Technologies, Inc. SME https://www.javentechnologies.com/
201 - 500 Employees
About Javen Technologies, Inc.
Javen Technologies is a Bloomington based Software Services Company. We specialized in providing software development and IT staffing services. Javen Technologies is an acknowledged fast-growing global IT company - a 'company of choice' with an impeccable record of deliveries spanning various verticals. Today Javen technologies are awarded as the fastest-growing pvt held company in MN by Business Journal in the last 5 years (2009, 2010, 2011, 2012, 2013) continuously. And also we were awarded as fastest-growing Pvt held company in the US by INC magazine last 5 years (2009, 2010, 2011, 2012 & 2015) continuously Javen Technologies has both the expertise and bandwidth to deliver top-quality technology solutions on a global basis. We measure our success by the satisfaction of our clients and are committed to increasing your organization's competitive advantage. At Javen Technologies, we never lose sight of our commitment to the client. We value teamwork - and are dedicated to balancing business and technology solutions to meet any challenge. Our IT professionals are experienced in working at all levels within organizations. We are ready to be your global partner in the continuing search for new ways to do business. During times of economic crisis, Javen Technologies’ leadership and associates have exhibited innovative and creative approaches toward bringing greater value to our clients with less investment. With our rigorous “MORE FOR LESS” approach, Javen clients have continued to use our services thereby enabling their companies to achieve their objectives in a cost-effective, but efficient manner.
See more Javen Technologies, Inc. offers

Job description

Goals & Deliverables for project

  • An end to end ISV service journey map, working closely with our cross functional team of stakeholders and best practices from other programs
  • Proposals for how to improve the journey in short, medium, and long term phases, as well as managing and supporting the execution of those projects
  • Recommendations for how to improve our developer docs and other artifacts that support our ISV ecosystem, such as marketing pages, program guides, product enhancements, and more as the project evolves
  • Facilitating and guiding research activities as needed to understand and test artifacts with ISVs
  • Design and facilitate co-creation design workshops as well as align stakeholders with varying seniority across Okta on developing the best services and artifacts for our customers
  • Represent your work in the form of compelling stories that motivate others to solve complex needs with your insights

Who we’re looking for

  • You have experience leading cross-discipline teams and exemplify strong leadership.
  • You have multiple tools to help map out user journeys and end to end experiences.
  • You have a track record of building strong relationships with stakeholders and customers.
  • You are passionate about solving complex problems, crafting and sharing product and design UX principles to help teams deliver cohesive user experiences.
  • You’re comfortable (and excited by!) presenting and working closely with senior level stakeholders and leadership.
  • You have a history of effective communication with all levels of management and company personnel
  • You’re able to plan, prioritize and organize effectively and independently
  • You have effective decision making and problem solving capabilities while working with constraints

Nice to haves

  • Ability to facilitate cross-discipline research to drive clarity and decision making
  • Experience working with ISVs or a Saas company

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Stakeholder ManagementUser Journey MappingEffective CommunicationCollaborative ResearchInterdisciplinary CollaborationWorkshop Facilitation

Other Skills

  • Organizational Skills
  • Leadership
  • Problem Solving
  • Decision Making
Are you interested?

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