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Software Engineer - Associate (Genesys)

Remote: 
Full Remote
Contract: 
Experience: 
Entry-level / graduate
Work from: 

Offer summary

Qualifications:

Familiarity with application development cycle, Understanding of secure coding processes, Experience in relevant programming languages, Knowledge of telecommunications systems preferred, Ability to create technical documentation.

Key responsabilities:

  • Develop, test, and maintain software solutions
  • Resolve basic issues and contribute to problem-solving
  • Document individual components and project progress
  • Collaborate effectively within the team
  • Continuously pursue self-development and skill enhancement
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Job description

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Your missions

PURPOSE:

LOCAL PITTSBURGH AND SURROUNDING AREAS CANDIDATES ONLY!!

EXCELLENT GENESYS SOFTWARE ENGINEER OPPORTUNITY with flexible working hours and remote work options along with on-the-job training, professional development and more!!

Under the direction of management and more senior members of the UPMC Health Plan- IT Support Services team the Genesys Software Engineer - Associate will play a critical role in the design, development, testing, and maintenance of 3200+ toll free numbers which are critical to serving UPMC Members.

Who We Are:

Our teamwork differentiates us and creates a rewarding work environment. Our combined knowledge and individual talents make us a valuable partner to the business. We seek employees who complement and enhance our skillset. We embrace change and respect each other's creative thinking to overcome opportunities that will lead us to work smarter, not harder even if it's unconventional. We seek to make our customers successful by understanding their needs and challenges, treating them as our business partners.

What We Do:

Health Plan Telecommunications supports the telephony and data infrastructure as well as integrated software application solutions for UPMC Healthplan call center environments and UPMC Corporate staff.

RESPONSIBILITIES:

  • Application Development Cycle - Show fundamental knowledge of application development cycle.
  • Security - Show fundamental knowledge and the ability to learn secure coding processes and writing, accessing, and following established security protocols.
  • Troubleshooting - Show the ability to resolve basic issues and offer input on issue resolution.
  • Quality - Follow established coding standards. Submit code for review and deliver quality, unit test code.
  • Design - Follow established design patterns and has awareness of user experience standards. Responsible for individual components of design.
  • Integration - Responsible for less complex components of integration within a module.
  • Documentation - Create basic technical documentation.
  • Project Management - Has ownership in success of projects. Responsible for estimating and delivering on individual task within project.
  • Communication - Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
  • Interactions with Others - Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Mentors less experienced staff.
  • Self-Development - Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors.
  • Software Solutions - Develop, validate, and implement software solutions based on customer requirements, Enterprise architecture standards and defined project designs.
  • Typically has familiarity with the work through education or practical experience.
  • Experience with complex development environments, taking abstract concepts and ideas and formulating a detailed software deliverable.
  • Experience in developing on cross-functional systems.
  • Deep knowledge of programming.
  • Basic understanding of the SDLC.
  • Highly driven and self-motivated to exceed expectations
  • Ability to work independently and in a team-based environment.
  • Proficient in both oral and written communication.

PREFERRED EXPERIENCE:

  • Prior work experience with Telephony systems including VoIP, PBX, SIP, Cisco, Avaya and other telecommunication protocols.
  • Understanding different types of APIs and when to use them
  • Familiarity with data structures such as JSON Programming and error handling
  • Knowledge of web technologies

Top Performers excel at:

  • Diagnosing and resolving complex issues quickly and effectively
  • Clearly explaining technical issues and solutions to non-technical stakeholders
  • Ability to work individually and as a team, contributing to a cohesive and productive work environment
  • Self-driven, efficiently managing their time and prioritize tasks effectively
  • Professional work ethic
  • Positive attitude, willingness to learn

Licensure, Certifications, and Clearances:

  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

Annual

Required profile

Experience

Level of experience: Entry-level / graduate
Spoken language(s):
Check out the description to know which languages are mandatory.

Soft Skills

  • Communication
  • Analytical Thinking
  • Troubleshooting (Problem Solving)
  • Adaptability
  • Quality Assurance
  • Time Management
  • Mentorship
  • Problem Solving

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