POSITION OVERVIEW
As a Senior Web Specialist, you will play a critical role on our Web Operations team, leveraging your senior-level expertise in web design and front-end development. Your primary responsibilities will include collaborating with both our US and Asian teams to deliver top-tier, on-brand websites and digital assets that meet our partners' needs. This role demands a strong proficiency in web tools such as Figma, WordPress, Elementor, and Beaver Builder, and an ability to manage projects efficiently from design concept through final implementation.
RESPONSIBILITIES
Design and Development Support: Assist with all aspects of web projects, from onboarding to launch, ensuring seamless execution and delivery
Web Requests and Updates: Complete web requests and updates as directed by partners, ensuring accurate QA and timely implementation.
Quality Assurance: Perform quality assurance on websites in development, ensuring that the design and layout adhere to the Figma design files.
Revision Management: Submit detailed revision requests to the third-party Asian team, providing clear instructions for necessary changes. Accurately QA and finalize revisions in a timely manner to meet project timeline.
Development Handoff: Create comprehensive dev handoff spreadsheets to communicate site structure, menu items, links, and other essential details to the Asian team.
Landing Page Creation: Develop and design landing pages using CRM page builders to support marketing and partner initiatives.
Form Setup: Set up and configure website forms within CRM (HighLevel) software to ensure proper functionality and integration.
Project Management: Update ClickUp project management software with the latest changes and project updates to maintain clear and organized tracking.
Team Support: Assist the Creative Support Specialist and Partner Success team with any partner requests related to website updates and improvements.
RESULTS EXPECTED
Design and Development Support:
- Seamless Execution: Projects are completed efficiently from onboarding through launch, with minimal issues and high adherence to timelines.
- Consistent Quality: All design and development aspects align with project specifications and client expectations.
Web Requests and Updates:
- Timely Implementation: Web requests and updates are completed promptly and accurately, leading to high partner satisfaction.
- Accuracy: All updates meet the requested specifications and improve overall site functionality.
Quality Assurance:
- Design Fidelity: Websites in development are thoroughly checked to ensure they accurately match the Figma design files.
- Error-Free Launches: Identified issues are resolved before the site goes live, minimizing post-launch corrections.
Revision Management:
- Clear Communication: Revisions are submitted with precise, actionable instructions that lead to effective and timely adjustments by the Asian team.
- Reduced Rework: Clear instructions result in fewer rounds of revisions and faster turnaround times.
Development Handoff:
- Comprehensive Documentation: Dev handoff spreadsheets are complete and clear, facilitating smooth transitions and understanding for the Asian team.
- Effective Communication: The site structure and elements are accurately communicated, reducing misunderstandings and errors.
Landing Page Creation:
- Effective Campaigns: Landing pages created in the CRM page builder are visually appealing and optimized for conversions, supporting successful marketing efforts.
- On-Brand Design: Pages adhere to brand guidelines and contribute positively to partner engagement.
Form Setup:
- Functional Forms: Website forms set up in CRM software are fully functional, properly integrated, and meet user requirements.
- Efficient Data Collection: Forms effectively capture and manage data, supporting smooth operational processes.
Project Management:
- Up-to-Date Tracking: ClickUp project management software is consistently updated with accurate changes and progress, ensuring clear project status.
- Organized Workflow: Changes and updates are documented in a manner that supports efficient project management and communication.
Team Support:
- Responsive Assistance: The Creative Support Specialist and Partner Success team receive timely and effective support for any partner requests related to website updates.
- Enhanced Collaboration: Requests from partners are handled promptly, contributing to improved overall partner satisfaction and collaboration.
REQUIREMENTS
Experience:
- Proven experience as a senior-level web designer and front-end developer with a strong portfolio demonstrating successful web projects.
- Experience working with both domestic and international teams is preferred.
Technical Skills:
- Proficiency in web design tools and platforms including Figma, WordPress, Elementor, and Beaver Builder.
- Strong understanding of CRM systems and experience with CRM page builders and form setup.
- Familiarity with project management software such as ClickUp.
Design and Development Expertise:
- Deep knowledge of web design principles, including responsive design, UX/UI best practices, and current design trends.
- Ability to review and ensure that development work matches design specifications accurately.
- Skilled in creating and implementing landing pages and digital assets for web and print.
Project Management:
- Experience managing web projects from onboarding through to launch, with an emphasis on meeting deadlines and maintaining high-quality standards.
- Ability to create detailed project documentation, including dev handoff spreadsheets and design briefs.
Communication and Collaboration:
- Excellent communication skills, with the ability to provide clear instructions and feedback to third-party teams and partners.
- Strong collaborative skills with a proven ability to work effectively with cross-functional teams.
Problem-Solving and Adaptability:
- Demonstrated problem-solving skills with the ability to troubleshoot and resolve technical issues.
- Quick learner with the ability to adapt to new technologies and processes.
Attention to Detail:
- High level of attention to detail in both design and development tasks, ensuring accuracy and adherence to project specifications.
- Ability to perform thorough quality assurance checks to maintain the integrity of the final product.
Customer Service Orientation:
- Strong understanding of customer service principles and a commitment to providing exceptional service to partners.
- Ability to handle partner requests and updates with a focus on delivering solutions that enhance their satisfaction.
Education:
- Bachelor’s degree in Web Design, Web Development, Graphic Design, or a related field, or equivalent professional experience.
ABOUT HIP
HIP Creative Inc. is the leader in orthodontics marketing & growth strategies, and we are built to win! Our team of expert consultants, creatives, marketing professionals, and engineers work alongside clients and their teams to create highly profitable and sustainable growth for their businesses.
We work hand-in-hand with our clients to implement powerful tools, hands-on training, and our tried-and-true framework that empowers clients to profitably provide top-notch care and impeccable service.
OUR VALUES
These 3 core values are the foundation of our organization, and you'll see them reflected in every interaction with our team.
Hunger
Hunger is a powerful fuel, particularly for a smaller organization competing against larger, competitors with more resources. Team members with a hunger for knowledge and personal growth are key to our future. When resources are limited, motivated, and hungry people will find a way — both as individuals and as members of our team.
Integrity
Integrity is the foundation of any successful enterprise. Integrity is not just founded in honesty, but on accountability, transparency, and a commitment to deliver on promises. While mistakes are inevitable in a young, growing company, even our mistakes can help lead to progress and greater excellence. A commitment to progress through integrity is paramount.
Passion
People can increase their knowledge and develop skills. Passion, energy, and talent, however, are unique and invaluable. A person who brings passion, energy, and talent to our organization helps contribute to a vibrant atmosphere of creativity and productivity. He or she contributes to who we are. These traits serve to enhance skills brought to our team.
COMPENSATION
- $65,000- $75,000 (depending on experience)
BENEFITS
- 401(k) matching
- Dental Insurance
- Health Insurance
- Vision Insurance
- Life Insurance
- PTO eligibility after 90 days of hire (10 vacation days the first year of service, unlimited PTO starting year two, flexible partial days, and sick/ personal days)
- Remote position
SCHEDULE
- 8-hour shift
- 8 am-5 pm CST
- Monday to Friday
