Match score not available

Tier 3 Software Support Developer

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

United States

Offer summary

Qualifications:

Minimum of 5 years of experience in Software Development, Experience with software applications and testing practices, Knowledge of HL7, Hibernate, Spring, REST services is an asset, Successful completion of coding camp or degree, Must be willing to participate in on-call coverage.

Key responsabilities:

Maintain and develop software components for the Smile platform
Serve as an escalation point for Tier 2 issues
Collaborate with teams to gather requirements and design solutions
Research technologies and keep relevant documentation updated
Ensure compliance with privacy and confidentiality policies

Smile Digital Health Scaleup https://www.SmileDigitalHealth.com/

201 - 500 Employees

See more Smile Digital Health offers

Job description

Your missions

Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 15 countries.

Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

At its heart, the Smile platform enables people and organizations to better manage healthcare data.

Simply put, we help liberate healthcare data to ensure effective healthcare delivery across care teams and health systems.

Apply today and find plenty of reasons to SMILE!

As T3 Software Support Developer, responsibility for maintaining and developing the software components that form the core of the Smile Digital Health product. This includes the storage layer, management tools, interface and integration components, and deployment infrastructure. This position works closely with all areas of the business to gather product requirements and design, implement and test components of the system. This position will include on-call rotation for Tier 2 issue support.

Responsibilities

Serve as an escalation point for Tier 2 with any issues they are unable to resolve
Provide coordination of Major Incidents and response teams while on-call
Understand capabilities of Smile Digital Health’s products and services and how they can deliver value to our customers.
Gain knowledge in our core technologies and standards, including HL7 FHIR, OpenID Connect, Kubernetes, JavaScript, JSON and XML, and interface with other SMEs in the company as required
Support and coordinate knowledge sharing by submitting documented solutions to the Service Desk and Customer facing knowledge bases
Collaborate with the subject matter experts (SMEs) in IT Operations and IT Development groups to develop new technical guidelines and procedures for Service Desk when new IT services, products, and capabilities are transitioning from development to production
Comply with the privacy, security and confidentiality policies.
Hold all confidential information in trust and strict confidence and ensure that it shall be used only for the purposes required to fulfill employment obligations, and shall not be used for any other purpose, or disclosed to any third party. A breach of policy or misuse of information could result in disciplinary action up to and including termination of employment
Analyzing and evaluating requirements and proposing high level design and technical solutions to issues that arise from internal and external customer issues
Analyzing solutions to ensure that they will be interoperable, performant and maintainable
Collaborating with coredev and client solutions teams to ensure any fixes from the support team meet core and customer technical/architectural requirements
Participate in major incident response teams
Ensure relevant documentation is kept up to date
Ensure relevant frameworks are kept up to date
Research technologies that will be used in new and existing modules of the solution
Work closely with all areas of the business to gather product requirements and design, implement and test components of the system
Advise and provide input into good technical design and industry trends
Ability to analyze and solve problems, identify issues and apply or implement solutions
Analyze and evaluate requirements and propose high level design and technical solutions at all stages of development
Break down work for other team members and be the go to person for project issues/status
Propose new techniques and technologies for software development.
Responsible for coding standards of the team/department
Responsible for tools and frameworks used by the team/department

Requirements

Minimum of 5 years of experience with Software Development
Experience with developing software applications, unit and functional test practices
Experience in end-to-end feature development
Experience building complex systems
Experience in HL7 (V2, FHIR) is an asset
Experience with Hibernate, Spring, REST web services, Git is an asset
Must be willing to be scheduled for on-call coverage on a rotating basis
Excellent analytical, problem recognition and problem-solving abilities
Excellent team building, collaboration, interpersonal and communications skills
Successful completion of coding camp / diploma / undergraduate degree

Some of the benefits we offer:

Remote Work Environment
Flexible Time Away From Work Policy including PTO, Personal and Sick Days
Competitive Salary and Health/Medical Benefits
RRSP/TFSA/401K Employee Contribution
Life and Disability
Employee Assistance Program
FHIR Study Program and Skillsoft Learning
Super HAPI Fun Club

Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work. We are dedicated to fostering a workplace that values diversity, equity, and inclusion.

We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.