Offer summary
Qualifications:
CCIE certification mandatory, Bachelorβs Degree or equivalent experience, Hands-on experience with Cisco equipment, Knowledge of networking protocols and security, Advanced English level.Key responsabilities:
- Diagnose and resolve complex network issues
- Manage cases in Teamwork Desk and ServiceNow
- Create and maintain comprehensive case records
- Perform thorough analysis to find root causes
- Prioritize customer satisfaction through service excellence