Lead Observability & Monitoring Engineer

Closing Date

Job Title:                    Lead Observability & Monitoring Engineer

Location:                    Remote (UK) with occasional travel to Durrington, Worthing

Contract Type:          Permanent

Hours:                        37 hours a week

Salary:                        Up to £65,000

There has never been a better time to join our organisation as we build towards a greener future, tackling climate change, minimising our environmental impact, and reducing our carbon footprint!

(Please note we can not offer sponsorship for this role, please only apply if you have full UK right to work and reside permanently in the UK)

Job Overview

The Lead Observability & Monitoring Engineer will take ownership of our SolarWinds platform during a time of rapid large-scale change; giving you the opportunity to learn and grow with us.

You will be responsible for the design and operation of the primary SolarWinds platform together with the development of Enterprise Observability approaches to include logs, metrics, applications, visualisations, metrics, and alerting.  Working with other technology, security, delivery, and architecture teams to ensure the technology and data estate provide the capability to enable performance and availability trends.

On a day to day basis, this role will involve:

• 2nd & 3rd line support; assisting support with troubleshooting issues for a 24x7 operation
• Creation and delivery of the monitoring roadmap for Southern Water IT & OT including people, process/ policy and tools from initial green field stand up to Operationalise through to Continual Improvement
• Acting as the key stakeholder for the existing and new transition and transformation programmes
• Defining and implementing IT quality assurance practices and procedures
• Acting as key contributor to SW Transformation Programmes of work

About You

To be suitable for this role, you will have extensive experience in SolarWinds, with ability to take ownership of all system improvements and developments. You will have strong knowledge of setting up and acting as the Administrator for SolarWinds.

You will have:

• At least 3 years of experience working with SolarWinds Orion Platform (NAM, SAM, VMAN, SRM) and Kiwi syslog
• Strong infrastructure and networking background
• SWQL and SQL queries knowledge
• Monitoring protocols and principles (WMI, SNMP, WinRM, Polling vs Event-based monitoring etc.)
• Knowledge of ITIL & Agile best practices
• SolarWinds Certified Professional (SCP) certification preferred

Additionally, you will have experience and knowledge of:

• SolarWinds Grafana, Splunk
• VMWare Virtualisation
• Storage Arrays
• Software Defined technologies
• PowerShell scripting and automation
• Application performance monitoring and observability practices
• DevOps tools and methodologies, including CI/CD pipelines
• Cloud platforms (e.g., AWS, Azure) and hybrid cloud environments

You will need excellent written and verbal communication skills, the ability to be flexible and work as a proactive team player as well as technical expertise within a demanding, fast-paced service and technical environment.

Package

This role will be full time Monday to Friday based remotely anywhere in the UK, with some occasional travel tour Durrington (Worthing) office.

We are offering a salary of up to £65,000 per annum depending on skills and experience as well as other benefits including:

• Generous pension up to 11% company contribution

• 25 days annual leave

• Life assurance equal to 4x salary

• Salary sacrifice electric car scheme (after 6 months service)

• Health Cash Plan

• Full funded eye tests

• Two paid volunteering days a year

• Occupational health service

• Discounts with over 800 popular retailers

• Digital GP service

• Study support may be available for job-related qualifications (if position goes permanent)

• Competitive maternity leave and flexible return to work options

• Cycle to work scheme

Join our Digital team and see how far your career could progress with a company committed to career progression, training and development opportunities, our customers and the environment.

Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? Whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not engage with us and find out more about this role?

Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support – because when problems appear, fixing them is our top priority. That’s why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you’ll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position.

Privacy Statement:

Please note: If you are an existing Southern Water employee, you will need to confirm within your application that your Manager is aware of your application.

All applicants must be eligible to live and work in the UK. You will need to provide evidence of eligibility (e.g. a passport or long birth certificate and proof of NI) and current proof of address (dated within the last 3 months), will be required as part of the recruitment process. If you do not meet these criteria, your application will not be considered.

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