Salesforce Business Analyst

About Us:

The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it’s growing between 13-15% year-on-year. Some of the largest most dynamic brands are investing in this sector; Apple has ApplePay, Google has GooglePay, Amazon has AmazonPay, and it’s not just the Silicon Valley brands. Tencent owns WeChatPay, Alibaba owns Alipay and digital disruptors like Square, Stripe and Adyen all invest millions to grow the payments market.
 

Planet are a technology company that’s transforming payments by putting the customer experience first. We help our customers deliver a better experience for guests, shoppers, and consumers everywhere. We operate in a market that continues to evolve and expand, partnering with the world’s most prestigious brands across Retail and Hospitality, and with a network of Financial Services partners worldwide. 
 

To meet consumer demands, payments must be simple, safe, and invisible. The only way to do this is to fully embed payments in the software that runs business. By combining software and payment technology, Planet’s creating a world of connected commerce, that makes payments feel good.  
 

We’re growing organically, and with strong Private Equity investors, Advent International and Eurazeo, we’ve the financial capital and expertise to grow our capabilities and reach through acquisition.

Role Overview 

We are seeking an experienced Salesforce Business Analyst to join our team. The role will act as a critical bridge between business support stakeholders and the technical team. Your primary responsibility will be to ensure that Salesforce solutions align with the organization’s needs and support the overall roadmap. 

Primarily working with Service Cloud and Experience Cloud, you'll focus on maximizing the use of these products and identifying any gaps that could improve our Salesforce utilisation. 

You'll be joining us at a dynamic time as we look to leverage your omnichannel expertise. We’re excited to integrate various communication methods into our business, including telephony and voice integration, live chat, ticket deflection, and knowledge management. 

• Stakeholder Engagement: Collaborate with business stakeholders to understand their needs and document detailed requirements for Salesforce projects. 

• Facilitation: Lead and facilitate requirement and solution workshops to gather insights and drive solutions. 

• Operational Analysis: Study business functions to determine operational objectives, gather information, and evaluate output requirements and formats. 

• Requirements Translation: Convert business requirements into functional specifications and process flows, analysing both the 'As is' and 'To be' landscapes to drive improvements. 

• Support & Training: Provide support and training to end-users to enhance adoption and effectiveness of Salesforce solutions. 

• Process Improvement: Work with support teams to identify process gaps, map out requirements, and propose solutions. 

• Cost Estimation: Validate resource requirements and develop cost estimate models. 

• Reporting: Create informative, actionable, and repeatable reports that highlight relevant business trends and opportunities for improvement. 

Who you are: