Italian Customer Support Advisor (Remote in Portugal)

Job Title: Italian Customer Support Advisor (Remote in Portugal) - Short-term Contract

Location: Work from Home (Anywhere in Portugal)

Contract Type: Short-term Contract

About Us:

We are a leading company in Customer Service, committed to delivering outstanding customer service experiences. Our team is a diverse group of dedicated professionals who thrive in a supportive and dynamic environment. We are currently seeking an Italian-speaking Customer Support Advisor to join us on a short-term contract basis, working remotely from Portugal.

Job Overview:

As an Italian Customer Support Advisor, you will be the frontline representative for our Italian-speaking customers. Your primary responsibility is to assist customers with their inquiries, resolve their issues, and ensure they have a positive experience with our company. This role is perfect for someone who is passionate about customer service and enjoys working in a remote setting.

Key Responsibilities:

• Handle customer inquiries via phone, email, and chat in Italian.
• Provide detailed and accurate information about our products, services, and policies.
• Resolve customer issues efficiently and effectively, escalating complex cases to the relevant team if needed.
• Maintain a professional and friendly demeanor in all interactions with customers.
• Update customer records and document interactions in our system.
• Work closely with team members to enhance customer support processes and share best practices.

Qualifications:

• Native or fluent in Italian, with strong written and verbal communication skills.
• Good command of English for internal communication.
• Previous experience in customer service is advantageous but not required.
• Excellent problem-solving skills and ability to handle challenging situations with calmness and empathy.
• Reliable internet connection and a quiet workspace suitable for remote work.
• Flexible availability, including the ability to work some weekends if necessary.
• Currently residing in Portugal and authorized to work in the country.

What We Offer:

• Competitive hourly wage.
• Flexible working hours tailored to your schedule.
• Opportunity to gain valuable experience in customer support.
• Work remotely from the comfort of your home.
• A collaborative and friendly team environment.

How to Apply:

If you are enthusiastic about customer service and meet the above criteria, we would love to hear from you!