Offer summary
Qualifications:
Bachelor's degree in IT or equivalent, Minimum 3 years experience in IT or eDiscovery, Certifications: CompTia A+, Microsoft or equivalent, Working knowledge of web-based applications, Familiarity with SQL and PowerShell scripting.
Key responsabilities:
- Provide first-call resolution for eDiscovery applications
- Respond to and resolve customer-submitted tickets
- Monitor application performance and availability
- Assist in database migrations and customer onboarding
- Create and maintain documentation for support procedures